Dunkin' 401 South Jefferson Street, Frederick, MD 21701

"Terrible customer service, I come in on Christmas to give them my drink back since it was incorrect. I had to then go back twice since they charged me $1 for no ice and did not refund me my full amount. As I am there explaining the situation a younger Hispanic who said his name is Jacob chimes in and says “wow all this for $1” and starts to make rude and distasteful comments. Mind you he is an EMPLOYEE and the manager is right there. Horrible customer service and I will not be returning."

"When I came on 12/15/23 the worker at the drive-thru was rude in taking our order and handing the order over. The worker was very rude and rushing to take our order. While placing the order he had rushed us to “hurry up” because he said they closed soon even though the store didn’t close for another 20 minutes. Yes, it may have been close to close, but I had barley been able to get thru my first order before the worker said to “hurry up we bouta close”. That was very unnecessary and uncalled for"

"The Dunkin Donuts franchise has been a staple in the fast food industry for decades, and for good reason too. There’s a reason this brand’s slogan is “America Runs on Dunkin”. Whether you’re grabbing a cup of Joe on the way to the airport or taking home a box of dozen to the wife and kids on Saturday morning; Dunkin Donuts has prided itself on being there to help you out. Despite what may have been their best efforts, the Dunkin Donuts on South Jefferson just cannot hold up to these standards. First thing to take note of is the location. Connected to a busy shopping plaza with old roads and tight turns, getting in and out of this location is just awful and inconvenient. The drive thru and parking situation here is also a mess. As you’re entering the parking lot you’re more than likely to come head to head with the folks who are trying to exit the drive thru since the exit and entrance are the same. Not to mention the separate lane for mobile order pickups causing even more chaos. I get that this used to be a bank and remodeling the old building is unique, but the execution here is just no good at all. Food here is fine, nothing to write home about. I had a classic bacon egg and cheese on everything as well as a sausage wake up wrap, hash browns and a caramel iced coffee. Coffee was great! Everything else was fine. My biggest issue here is that every time I’ve placed an order it gets mistaken or items are just flat out missing. I wouldn’t be surprised if I found a happy meal toy in my bag on the next go around! The level of consistency with this problem is alarming and needs to be addressed. Dunkin is all about serving you a quality breakfast as efficient as possible to get your day started. When the efficiency is no longer there, what do you really have left? My qualms with the business are minor and have the potential to be fixed, but it’s enough to consider visiting one of the many other Dunkin locations in the area or even a competitor. -Mugsy McDonald, Independent Food Critic"

"This particular Dunkin' was fantastic, unlike the ones local to my home. They had everything on the menu available. The establishment was clean and the man behind the counter was super friendly. Considering I have another 7 hours of driving after already driving for 7 hours it was refreshing to meet such a nice worker."