H&R Block 2100 Washington Pike, Heidelberg, PA 15106

"I tried to file the tax return for my family through Sandy at Heidelberg, PA office. I shared all my information including my visa status which is F1-OPT. That should have made things clear for her to identify me as a non-resident alien and choose the corresponding 1040NR form for filing it. Even Paula who seemed very friendly in the same office referred me to her for filing with the same form. But, Sandy prepared my tax using the wrong form which is 1040, and charged $390 for the same. Now, when I asked for a tax amendment, she was just blaming me that she did on the basis of information she received and would charge again to get it corrected. And her attitude was very bad; she is not even ready to listen to the customer's feedback. She was trying to just defend telling me I said I graduated, which doesn't mean I hold a resident status. Not even allowing me to explain this clearly she just asked me to step out of the office and left her cabin. I have never experienced the worst customer service ever since my time in the US. No one in the office is ready to accept the mistake on their end and work on it. If this is the way you would treat your customers, that's not good for your business! I'm happy that I have the opportunity to give my feedback at least here."

"I went in 4 days ago the professional that did my taxes wasn't a bad guy he did everything I think he could do on his end or maybe not because no one was ever clear to me on what's going on but I did everything on my end and my taxes are still not done four days later and every time I keep calling I keep getting the same answer something's wrong with our system but yet they still want to charge me $390 robbery if you ask me now maybe if it was done that day it might have been worth the 390 but definitely not worth it still waiting 5 days later for some kind of news that my taxes were filed it is complete and utter negligence on H&R block"

"Paula was extremely quick in getting my taxes done! Not only that but she was kind, professional, and right to the point. She did my taxes the past two years and I will continue to trust her with my taxes!"

"Paula was fast and very thorough. She was able to help me sort out problems with my documents. She also saved me money on my local taxes because I had done them wrong."

"I like the way the h&r block assistant who helps me shows me everything all the way down to the very last point and I continue to go there because I love her service and she's a nice woman and they get things done within less than like 15-20 minutes and I'll continue to go there as long as she's there and as long as there's people just like her there"