Venus et Fleur - King of Prussia

"The presentation was amazing for delivery package of the box, and the color and design as well. The only disappointing thing was the top of my venus flower decor was squished during delivery and change the whole shape of it. As a follow up to this, the establishment decided not to replace my order based on a 48 hour return policy in an item that is supposed to last years, when it was the way it was delivered that resulted in my flower decor being flattened in one of the sections. I mean we are talking about a 500$ flower decor here, not 20$ flowers. As of this, it’s been 2 weeks since I placed order, and was only away of the 48 hour policy after owner replied to this review."

"This facility is very clean and very organized. The staff is very polite and very helpful with their ideas and suggestions. I walked in a happy customer knowing I finally got to see their work in person and walked out and happier customer with my gift! Guys keep up the great work! My wife loved her gift! I will definitely be back!"

"I ordered Le Petit in Cream Suede / Nude online for my special person and it is definitely not what I expected to get. There’s a total of 4 flowers in the box and because I ordered online and had them shipped, the flower on the bottom left corner was smushed. I tried to fix it a little so it can look at least somewhat presentable and the texture felt as if I was touching newspapers. I was so disappointed because these flowers are marketed to last more than a year and it already looks like it is dying.(Can’t add pictures I took at the moment but will try to edit and add them later) My gf is luckily more of “it is the thought that counts” type of person and I was able to give it a touch with the personalized message inside of the card which is an option they offer online. The flowers did smell great btw. Only reason I gave it 2 stars instead of one was because I never tried to contact Customer Service and just took the L. I’ll personally will never order again but for potential buyers I’ll recommend either going in-store or beware of pictures and purchasing online. (Edited review from 2 stars to 5 stars) Contacted customer support and they sent me a replacement that looks so much better than the original. Still would recommend to shop in store compare to buying online."

"I got a small box for my birthday. It wasn't delivered on the day as expected but the product is beautiful and smells amazing."

"First time ordering from them and it was the WORST purchase. I bought them for a birthday and I paid for over night shipping. I received the item on a Friday and the recipient opened them on Monday. I attached the photos below. The flowers were missing and there was a pink stain on the white rose. I reached out to the company and since it was past the 48 hour mark, I was told they will send me a new one with a shipping label to return the original flowers. They sent me the new one without a return shipping label. So again, I had to reach out to them to let them know the return label was missing and I let them know how dissatisfied I was with their customer service. The amount of money that is spent on their flowers we should have been able to just receive a new one without having to return the original damaged roses. They ignored that I was unhappy with the service and responded back to my email with just a return shipping label. I then reached out AGAIN, asking who I can speak to in regards to being unsatisfied and they have yet to get back to me and this has been over a week. I will recommend others to go else where."