Crystal Counseling & Coaching

"Great service! So helpful,what a great addition to Ocala!"

"I found this company online when searching for couples therapy. When I called I left a voicemail with information & a number to reach me back on. While working I missed the call back and then a text message from the company was sent. I preferred to speak to someone in regards to my issue and need for couples counseling so I did not respond to the text message, I called the company back. An hour or 2 passes and I received another call back. I immediately said I’m sorry for the back and forth of us missing each other but thank you for returning my call. Ms. Farr was very unpleasant and short with me as she said, “I’m usually in a session and that is why the phone service sent you a text message-to ask how may we help you”. I said oh I’m sorry again, she completely ignored me, sighed and said again “how may we help you”. Although I was extremely disappointed with her response being a trained professional, I asked all I needed to know and told her thank you and then hung up. I would never think that someone who coaches and counsels others on handling situations and life challenges would have had such a difficult time with a small misunderstanding as missing each other’s phone calls would have displayed such poor professionalism to a potential customer on our first interaction. Very disappointed but also happy I know sooner than later."