NTB-National Tire & Battery

"I needed my car serviced and I didn't have a lot of money. In the past NTB always was a safe choice for trust worthy service and thankfully it hasn't changed. The NTB associate worked with me to find me the best prices to get all my needed services done. Thank you Messiah for your patience and great customer service..."

"Needed 4 wheel alignment but made appointment at wrong NTB. Didn't matter. I was taken care of and efficiently and quickly. Great job, good prices."

"I don't think I will use this particular location again. I made the reservation online and put down the $25 deposit. I arrived for my appointment and checked in. I asked the young man what the total amount would be because I intended to pay in cash. He stated $516 and some change. That was perfect because I brought $520. Even though I saved a screenshot that stated my balance would be $511.92 after the $25 deposit. $5.00 wasn't a big deal. For 4 tires, I waited almost 2 hours to have them installed. That was excessive because they were not busy when I arrived. No one kept me updated on the status of my vehicle so I had to inquire on my own. They did try to upsell though. Once my transaction was completed, the cost rose to $531.00 . Their website is very deceptive. The young man explained that the price on the website does not include taxes. Why are you quoting costs and not including taxes? Deceptive and I won't be back. I gave 2 starts because at least I got the tires."

"Had a great experience here. Had to reschedule due to my mistake and David was very helpful each time I called and accommodating in my request to set each appointment. I bought a new tire and had it mounted and balanced. It took less than an hour and they had a clean waiting room with half a dozen seats, a television, a unisex bathroom and a Keurig coffee machine complete with complimentary k-cups as well as powdered creamer available. When we inquired about sugar we were informed they might be out. I was quoted a price over the phone for the tire and service and there were no surprises or pushing to upgrade or any additional costs. Thanks for everything guys!"

"Yesterday, I discovered a nail in my tire and was in need of a quick and simple plug fix. I visited this place with the hope that they would be able to assist me without having to leave my car. However, I was informed that dropping off my car was necessary, which I couldn't do. The staff suggested that if I arrived at 8 AM the next morning, they would prioritize my issue. Hence, we scheduled an appointment accordingly. Next day, I arrived at approximately 7:42 AM, eagerly waiting and becoming the first person on-site even before the employees arrived. Since the facility didn't open until 8 AM, I patiently sat in my car right in front of the garage doors. As I observed the employees gradually arriving, a random individual also appeared at around 7:55 AM, before the open sign was even displayed. Consequently, I decided to get out of my car and enter the premises. To my surprise, I was informed by a different employee, not the one I spoke to the day before, that I would have to leave my car as the repair might take a while because of other people. I reminded him of the agreement made yesterday to be attended to first thing at 8 AM. However, he insisted that it would still take a considerable amount of time and I therefore needed to leave my car. Unfortunately, I didn't have the luxury of waiting, as it was the very reason I arrived promptly at 8 AM. Consequently, I will take my business and money elsewhere, as I found the place to be understaffed and lacking professionalism like most places now in Dale City."