Zales 695 Spotsylvania Mall Drive, Fredericksburg, VA 22407

"The staff handled a very difficult transaction that needed support from members, coworkers, and beyond (phone calls) not onsite to resolve the system not doing what is supposed too. They did not quit until my item that has been my to-do list for over two years due to an medical issue. They resolved it needles to say, while informing me along the way. This location and truthfully all other Zale's locations staff I've visit has always gone above and beyond customer service to me leaving with a smile. Happy holidays"

"My wife and I receive a warm welcoming from Jennifer. Her customer service was impeccable! She solved all of issues and brought our jewel back to life. I highly recommend she receive a promotion!"

"I would like to personally thank Glow & Virginia to their top tier customer service this morning. Virginia swiftly rectified a matter of my concern, All while Glow assisted me with a newly purchase. Together they managed to get me out of the store in a timely manner and I sure hope they’re both present on my next visit."

"Easiest shopping experience EVER! We walked right in and immediately met with the friendliest human ever, Glo! They were knowledgeable and really made our shopping experience for wedding bands seamless. Thank you again for your help!"

"Jennifer was the kindest and most patient Zales employee I’ve ever run across. She truly went above and beyond. The atmosphere of the store was phenomenal. Even when there were more customers than employees, both employees tried to address everyone’s concern"