Brilliant Earth

"Great overall experience! The location was great, the showroom was beautiful and newly renovated, and the staff were friendly and very knowledgeable. I do wish there was an elevated experience in terms of offering a welcome water/coffee/champagne given there will be thousands of dollars spent with the company. Also, we were told that we'd receive a summary email about our visit and never received that, which would've been very helpful as we narrowed down which ring we wanted."

"Brilliant earth sent my engagement ring out for a standard cleaning & refurbishment that I can get yearly as part of my extended service plan, but had never previously taken advantage of. Over the course of the 2 months they had my ring they somehow damaged it so badly that they needed to remake the entire ring to send back to me. I was obviously devastated and had to call multiple times to try and get updates and information, and everyone I spoke to told me something different including that I was supposed to pay for the remake at one point. Would never shop here again or recommend this place to anyone especially for such an important and sentimental piece of jewelry."

"Truly had an amazing experience at this location and all thanks to Kaylee W. for making it all happen. I couldn't have asked for a better individual to assist me with purchasing an engagement ring for my special lady. Kaylee is definitely very knowledgeable and understands the importance of the process which i truly enjoyed her patience with me. Not once did she ever rush me or steered me into the wrong direction for my ring of choice. I would definitely recommend booking an appointment with Kaylee if you want the best service and assistance."

"I had an excellent experience shopping for my engagement ring at Brilliant Earth in Georgetown and was met with the best customer service by their specialist, Hannah McNeal. Originally I knew next to nothing about diamonds or rings, but Hannah was extremely knowledgeable and went above and beyond to pinpoint my preferences and offer me a variety of settings to try on. After our appointment, she even sent me pictures of engagement ring and wedding band combinations on her hand so that I didn’t have to wait to get another appointment. I never felt pressured or overwhelmed, and now I have my perfect ring from their collection to show my boyfriend :)"

"My fiance got my engagement ring here. Whole I love it, he had tried to get it custom. Unfortunately, their customer service could not get together the custom order and we gave up. We went with a standard version of the setting. We went back in to get the men's wedding band. We were greeted with "So, mother and son?" Seriously! This is how you make a bride feel when she is out with her fiance in what is supposed to be a nice day....by making her feel like she looks old enough to be her fiance's mother. For context....I'm 42. My fiance is 36. This was incredibly hurtful and I bad taste. We walked out of our appointment within five minutes with a ruined day"