Brilliant Earth

"The shop was a little hard to find at first. Tired two doors before getting the right door. The guy who explained diamonds to us and the rings. Was very excellent. the details he gave us on our questions were fenomenal!! I would give 4 to 5 stars if the build was easier to find. But overall, it is a very good selection on rings an the help me got!"

"Make an appointment on their website before visiting - there’s a lot of available time slots, including same day! Derrick was absolutely amazing! It was my 1st time looking at engagement rings and I couldn’t have asked for a better experience. Derrick is extremely patient, personable, knowledgeable, and thoughtful. He observed what I gravitated towards and made excellent recommendations. I highly recommend checking out BE for its wide selection, and definitely ask for Derrick!"

"My boyfriend and I visited this afternoon and were hoping to try on engagement rings. The woman at the front desk told us we needed an appointment and no one was available to take a walk-in. Fine. Our mistake for not checking beforehand. Rather than check availability and offer to schedule us for a different day, she told us to go online and check ourselves. I’m confused as to what her purpose is if she can’t assist potential clients with booking an appointment. Not welcoming at all. Their loss. We drove to Nelson Coleman in Towson and had an amazing experience. Happy to have taken our business (and money) elsewhere."

"Our expert was very knowledgeable and kind. He understood our budget constraints and was able to show us multiple options within our budget. He explained the 4 Cs in great detail in helping us select a diamond. I would recommend Virgil to any friends who are interested."

"Truly cannot say enough bad things about this company. They completely ruined my wedding band shopping experience. I ordered two rings that I tried on in store that I wanted soldered together. They were both slightly curved and sat flush. Our sales associate placed the order and said it would be a 4 week turnaround. After 4 weeks I went to try on the rings in store and it was not at all what I ordered. There was a giant gap in between the two rings as one was way curvier than the other. They sent them back and after 4 weeks of the company just sitting on them I was told they could not be soldered together to sit flush so they were going to send them separately. I went to look at them and again saw that one was way curvier than the other. The receptionist looked and realized that the salesperson had ordered the wrong rings hence why they had two different curves. We sent them back again requesting the incorrect ring by swapped out with the correct ring. That was on June 8. Since then, I have tried calling numerous times and even visited the store in person to try and get an update on when my rings will be ready. The customer service line could not provide an update, and the receptionist in store said there is no manager in store and that they do not give out any managerial contact information. I was visibly upset and crying in the store, she simply typed a message into their company portal and that was all she could do. You would think at least one person at this company would show a glimpse of concern or care for the nature of business that they are in. I wish I could just cancel my order and look elsewhere but unfortunately I have run out of time and my wedding is quickly approaching. Will I ever get my rings? Idk. I wish I could give them 0 stars. Do not shop here. Ever."