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Geek Squad
1201 South Hayes Street, Arlington, Virginia, United States
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About the Geek Squad
Geek Squad is a technology institution located at 1201 South Hayes Street in Arlington, Virginia. Our Geek Squad Agents are experts in all things tech and are ready to assist with any issues you may have. Whether you bring your tech to us or we come to you, we can install and repair products in your home.
Total Tech Support is a membership dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, assess what's possible, and create a customized plan for adding new tech or appliances.
We offer services such as phone and Apple repair, computer and tablet setup and repair, TV mounting and repair, smart home installation, appliance repair, iPod and MP3 player setup, gaming console repair, camera and camcorder repair, and more.
Our Geek Squad Agents are available 24/7, 365 days a year to provide repair, installation, and setup services for a wide range of products. Geek Squad Protection ensures that your tech stays working like new beyond the manufacturer's warranty.
Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to discuss any questions or concerns you have about your product. We can help you get the most out of your tech, discover new technology, and stay up-to-date on the latest tech innovations.
Photos of Geek Squad
1201 S Hayes St B, Arlington, VA 22202, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"Brought my computer in to have it upgraded with a new mobo, gpu, cpu, and power supply. They took it in on a Thursday, and could not get it working until the following Monday. I brought it home, and my cpu started peaking its temp to above 100c, which can damage it. I brought it friday to get fixed, after bring in a different cooler for the cpu, and installed a fan on it. I was told Saturday that I need to bring the other fan in on Monday, days later, for them to fix it. The process seems extremely slow. I just want to get my computer fixed and working in a timely manner."
"zero! no stars. I purchased a computer for my daughter in late august 2021. it stopped working in early October. we returned to the best buy location near daughters college. the people there could understand what was wrong. They said they would send it to 'the factory' for repairs because we do not have a best buy warranty. It was under the manufacturer warranty. Naturally we believed they would send it to the manufacturer in accordance with the warranty. They did not. They sent it to the geek squad city in Kentucky and proceeded to repair the computer. we got it back and it did not work. so we went back in, they shipped it off again. came back and it still didnt work. and this time the best buy guy, Colton had tried to turn it on and found it not to work. we never even got the computer. He sent it back to geek squad. All this time we were under the impression it was at the factory. But it wasnt. It come back to us on January 8 2022. still not working. we returned to best buy. they say they will ship it out again. However, after the third return I started looking into what was going on. turns out best buy lied. They sent the computer to geek squad and did not inform us that they never sent it to the factory. in conversations with lenovo I have been told that because geek squad is a third party repair my warranty is now void. And the replacement parts from geek squad are only good for 30 days. after that I have no recourse. I have worked to escalate this but have been cut off by the facebook chat because they say I do not have an account?? We have purchased computers for years from BB This is completely unreasonable. Furthermore, the State College store is saying they will do nothing but continue to send this to geek squad until its fixed or 'junked out' by lenovo. But Lenovo has nothing to do with the repairs. The initial repair ticket with lenovo is in the books on October 12 2021. It is also canceled on that date. And now I have no computer and no recourse and no warranty, and no ability to get any corrective measures because everytime I attempt to escalate the issue I can only get to another national repair person. So it goes no where. So buyer beware. Go to costco. Just so incredibly wromg."
"I needed assistance with replacing a pcie x 16 riser cable for my graphics card. They looked at it and said I’d have to replace my whole motherboard. These guys have no clue what their talking about. Please for the love of god don’t bring your computer here for upgrades or technical support! Use a locally owned computer company."
"I created a Best Buy account just so I could leave a review on their website about my experience at the Geek Squad counter today and decided to leave one on Google as well. I had been going back and forth over the phone with other companies about how to resolve the issues I was having with my laptop. I ended up getting scammed and suckered into purchasing really expensive software that did absolutely nothing to resolve the issues with my computer and when I called another company they tried to sell me more software saying the other program I purchased was useless. It took extreme will power not to throw my phone through my computer screen. As a result of my frustration I decided to go to my local Best Buy and talk to a real live person face to face I spoke with Ian at the Geek Squad counter and he was extremely helpful, patient, and answered all my questions! Honestly this was the best experience I've had with talking to a tech support representative, EVER. I will definitely be going back to this location for future computer issues and electronics purchases! Thank you! - Nolan"
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