Tristate Repairs
8620 Richmond Highway, Alexandria, Virginia 22309
About the Tristate Repairs
Tristate Repairs is a reputable general contractor located at 8620 Richmond Highway in Alexandria, Virginia. With years of experience in the industry, we are dedicated to providing top-notch repair services for residential and commercial properties in the Tristate area. Our team of skilled professionals is committed to delivering high-quality workmanship and exceptional customer service. Whether you need repairs for your home or business, Tristate Repairs is the trusted choice for all your contracting needs. Contact us today to learn more about our services and how we can help you with your repair projects.
Photos of Tristate Repairs
8620 Richmond Hwy, Alexandria, VA 22309, United States
Opening hours of Tristate Repairs
Monday:
07:00 - 21:00
Tuesday:
07:00 - 21:00
Wednesday:
07:00 - 21:00
Thursday:
07:00 - 21:00
Friday:
07:00 - 21:00
Saturday:
07:00 - 21:00
Sunday:
07:00 - 21:00
Reviews of Tristate Repairs
"Terrible experience. We hired them because of our insurance ( American home shield) . They have every bad communication for scheduling and calling .when they actually came and take a look at the repair and the first they they said is our fault for misusing it . even though we been using it for 6 years . . They don’t even know how to fix it and report to our insurance saying that it is our fault so the insurance denied the repair ."
"DO NOT USE THEM. DO NOT RECOMMEND. I'm writing this in the hopes you haven't hired Tri-State Repairs yet. If you you using them through your home warranty like I was (American Home Shield), you're likely going to learn that there's a clear theme to the feedback around this company (terrible, or rather none existent customer service, inability to make repairs, slow to schedule, no shows, and the like) and their relationship with home warranty companies that are equally disinterested in providing you effective and quality service with some semblance of accountability in the reviews. Everything about this company was an absolute nightmare and their repair attempts took over 2 months, with wrong parts ordered only to be discovered at appts and more than 6 visits before they threw in the towel and abandoned efforts to make the repair. Once they decided that they could not make the repair they told me that they submitted their report to my home warranty but they actually waited a full week to submit the paperwork and gave me a run around for that full week. They refused to answer questions, would hang up on me, or just talk in circles around a question as simple as "what day did you submit the report to AHS that you cannot fix the washer". I wasted an enormous amount of time trying to get help and they not only didn't try to help, they actively sabotaged my getting help from the home warranty to move towards another company for her or replacement. It's truly, terrible-- and I mean, a "how can a business get away with this level of terrible" with no way to hold anyone accountable, get any tangible assistance or feel like you're doing anything but going in circles. But because it would appear that most of their business comes from a contract with American Home Shield and perhaps other home warranty clients, there's no need to worry about actually earning anyone's business and AHS has no concern or platform for you to give them any feedback about your experience or satisfaction. The companies that contract with AHS to do the repairs get a lower than normal fixed fee ( think groupon) for their work, so they are not financially incentivized to prioritize the repair and this is very clear when the repair isn't easy and obvious or they have better paying work opportunities. I cannot speak to what happens if you were to hire them yourself, but my recommendation would to be consider other companies."
"Zero stars if I could. Scheduled through a warranty company for a Wednesday and confirmed with their customer rep, followed by a confirmation text. When the repairman didn't show up I called and was told the appointment was never scheduled for Wednesday but the following Monday, 5 days out. When asked why I was then sent a confirmation text, the rep stood firm in that the appointment was never really scheduled for Wednesday. I called the warranty company and got the repair changed to a different vendor. No wonder they are so lowly regarded in customer reviews."
"The "five stars" reviews are bogus. They're written by company employees themselves. *THEY WOULDN'T SEND SOMEONE TO REPAIR THE MACHINE UNLESS I REMOVED THE REVIEW. THEY HAD THE PARTS ALREADY BUT WOULDN'T SEND SOMEONE UNLESS THEIR DEMANDS WERE MET.* **I CHANGED THE SERVICE PROVIDER AND THIS IS FOR WARNING YOU** I called and waited a two weeks for parts and nothing happened. I was promised call back from two employees never heard back from them. I attempted multiple conference calls with insurance and still the incompetence of these employees couldn't resolve the issue. They never apologized or did anything to make up for their mistake. Best of all, reason for the three weeks delay, to quote the company "daylight savings". After waiting a week, I was told it'll be another week before parts came. (I still haven't gotten the appliance fixed). Please do yourself a favor and just pick any other company. Break your appliance, burn your house but don't deal with them. I'd rather go to DMV and wait in line everyday than deal with this company. This is not exaggeration, please save yourself and RUN...... The process of repairing the washing machine started on Oct 2nd and didn't get resolved and we're in December. I am putting up this review after I changed the company."
"My dishwasher was suffering from an issue where it continuously restarts when running a cycle - thus never ending a cycle. I had an extended warranty and the warranty company engaged this outfit to come out and do the repair. Without going into too much detail, the tech came later than the given 3 hour window and only responded after I first called to track down what happened when he didn't show. When the tech did arrive to do the work, he did not debug the unit at all - he simply checked the drain, and replaced a water sensor that he had from some prior repair job. Only after this did he try to reproduce the problem. After watching the unit continuously reset, he decided he had no idea what the issue was and left. All I needed at that point was the repair shop to call my warranty company to indicate that it was either repairable with an estimate or not repairable. This shop instead chose to drag on for another two weeks by lying about scheduling a 'super' tech the next day, or ordering the control board and waiting a week for that part to show up (no, the part was never ordered). These folks appear to be dishonest and do not have their customer's best interest at heart. My resolution only came when my warranty company decided to follow up (2 weeks later) and replace the unit. Incompetent and dishonest shop."
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