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Spectrum Services
201 Ritchie Road, Capitol Heights, Maryland, United States
About the Spectrum Services
Spectrum Services is a trusted general contractor and plumber located at 201 Ritchie Road in Capitol Heights, Maryland, United States. With years of experience and a team of skilled professionals, Spectrum Services offers a wide range of services including construction, renovations, plumbing repairs, and installations. Their commitment to quality workmanship and customer satisfaction sets them apart as a reliable choice for all your contracting and plumbing needs. Contact Spectrum Services today for expert solutions to your home improvement projects.
Photos of Spectrum Services
201 Ritchie Rd, Capitol Heights, MD 20743, United States
Reviews of Spectrum Services
"Randy Smith did an outstanding job restoring our heat, getting the parts under our current warranty. He was timely, responsive and thoroughly diagnosed the problem with our system. He got it up and running immediately to restore heat. He then got the warranty parts the following day and installed them. He also made recommendations on the right thermostat to get because of a compatibility issue with the one we have. Since then, the system has never run better. His pricing was up front and was fair. I will use Spectrum going forward for all of my HVAC needs."
"I had an extremely disappointing experience with spectrum HVAC . Their installation of my air conditioning system was rushed and unprofessional, resulting in a major failure in the compressor. They ignored warnings from their technician about potential issues. Even worse, they didn't remove old refrigerant from the new system and refused to acknowledge their mistake. The receptionist's disrespectful attitude when I sought resolution was unacceptable. On the hottest weekend, they offered me an appointment a week later, leaving my home sweltering. I've complained to the warranty company and filed a Better Business Bureau complaint. Save yourself the frustration. Avoid this company at all costs."
"I’ve been waiting on them for two days now. I’ve been at home, waiting on them all morning. I called to follow up. They tell I need to pay a “missed appointment fee because some one came I wasn’t home. That is a lie. NO ONE showed up at my house. No one called, nothing. I am highly disappointed. Horrible customer service. Do not book with them."
"Talk about horrible customer service. Whoever answers their phone, who refused to give her name is the worse to ever speak to. I made her aware that it was an emergency because of the kids at home, I was fine with taking an appointment 4 days out but was not fine with her tone of voice and her attitude. I would have waited the 4 days and worked around the time frame given but I was not okay with her attitude over the phone. This lady made me aware that if I needed to cancel call to avoid cancellation fees (great thanks for letting me know) and so I did call back about 5 minutes later after I found someone else that can come in within 24 hours, gave her my name as asked and made her aware I was canceling, any one with good customer services would say no problem, thank you. But I do not get an okay or no problem or thank you but she chooses to hang up. Of course, I call back because I want her name and speak to a manager which she refuses to do. But that’s fine because a bad review for a negative employee’s attitude will do the company right. The saying is “first impressions count” and they sure do and this lady is hurting the business for this company. Bad! Bad! Bad!"
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