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Ourisman Hyundai Service Center
3516 Laurel Fort Meade Road, Laurel, Maryland, United States
About the Ourisman Hyundai Service Center
Ourisman Hyundai Service Center is a top-rated car repair facility located at 3516 Laurel Fort Meade Road in Laurel, Maryland. Our expert technicians specialize in servicing Hyundai vehicles, providing high-quality maintenance and repairs to keep your car running smoothly. Whether you need routine maintenance or major repairs, you can trust Ourisman Hyundai Service Center to deliver exceptional service and get you back on the road quickly. Visit us today for all your Hyundai service needs.
Photos of Ourisman Hyundai Service Center
3516 Laurel Fort Meade Rd, Laurel, MD 20724, United States
Opening hours of Ourisman Hyundai Service Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
07:30 - 15:00
Sunday:
Day off
Reviews of Ourisman Hyundai Service Center
"The Service Center at Ourisman Hyundai in Laurel is horrible!!! Everyone from the workers to the manager is completely unresponsive. They lie when they claim that they will call you back. These people don't answer the phone. They don't return phone calls. It is hard to even get a basic update on your vehicle. They kept my car for months, with no urgency to get back to me. I finally had to show up, without notice, to get my my car back. I would not recommend my worst enemy to get their car serviced at this location. Find somewhere else to fix your car!!!!"
"Brought our car here for a recall. They didn't have the part. They rescheduled so they could order it, and we brought the car in again. Surprise, they still don't have the part. Why waste our time without doing a simple inventory check?"
"Pt1. I booked a 15,000 mile full service and was told that I didn’t need a full service done because I had changed my oil about a month prior. He said that everything should be fine on my end. Simply trusting the mechanic in front of me I had decided to take his word for it and left. Two weeks later my car battery died. This could’ve been completely preventable had the mechanic I had spoken to here had performed the full service that I had booked."
"I've been to the service center here several times, and my experience varies depending on which service technician is assigned to my vehicle. Some are very helpful, informative, and truly pleasant to work with;. Unfortunately, the majority are not as accommodating, in my experience. It can be like pulling teeth to communicate about my vehicle or access resources provided by Hyundai, and overall I feel that my time and loyalty as a customer is not respected or appreciated. The manager of the service center has been very facilitative and focused on customer care, but, unfortunately, this does not translate to the rest of his team. After three chances, I will not be bringing my business back to this location."
"If I could give zero stars I would. This dealership is horrible. I helped my son purchase his first car last year...a 2023 Hyundai Elantra SEL. It was due for it's first oil change and he decided to take it to a closer dealership than the one we purchased it from. Unfortunately, that turned out to be a BIG mistake. Not only did they take forever when it was supposed to be 2-3 hours, but they also washed his car when he specifically told them not to because he had paint correction and a ceramic coating done to his paint in May. Their "wash" completely ruined the paint correction and on top of that, there is damage all on the passenger side of his car with several white marks/scratches (his car is black). The service manager was super non-chalant about it and told my son they would contact him to schedule an appt to fix it, but it's been a week and still nothing. Honestly, I don't want them touching the car as they are obviously completely careless, but they should absolutely pay for the cost of fixing it. Whatever you do, DON'T take your car here!"
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