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Jacks Small Engines
1745 Jarrettsville Road, Jarrettsville, Maryland, United States
About the Jacks Small Engines
Jacks Small Engines is a one-stop shop for all your car repair and maintenance needs, conveniently located at 1745 Jarrettsville Road in Jarrettsville, Maryland. Whether you need a tune-up, oil change, or more extensive repairs, our experienced technicians are here to help. In addition to our repair services, we also offer a variety of food options to keep you satisfied while you wait, as well as a store stocked with automotive supplies and accessories. Visit us today and experience top-notch service and quality products at Jacks Small Engines.
Photos of Jacks Small Engines
1745 Jarrettsville Rd, Jarrettsville, MD 21084, United States
Opening hours of Jacks Small Engines
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Jacks Small Engines
"Ordered a Mini Split through Amazon and this was the 3rd party seller. Item arrived, boxes were together with packing straps, and the boxer looked great. After the addition was complete the boxes were opened and I found missing parts and a damaged unit. Called Jacks, was told to contact Amazon. Jacks reply was it was over 30 days, its not their issue. This unit was ordered by someone else and returned. How do I know, the paperwork was left in the box. This unit was not looked at prior to shipping out to my residence, the packing on the inside the box was half gone and the rest was just busted up. There was no quality control at all. Very poor way to run a business, customer care is out the window with this company. I have many photographs to prove my point. I never wanted a refund, all I wanted was it to be replaced. Now I am out almost a thousand dollars and needing to purchase another unit. VERY POOR QUALITY CONTROL AND WHEN DID THE CUSTOMER BECOME LAST.......Greed is what has happened to this Country......."
"Do not buy from these people; they might scam you by using deceiving business practices. They seem not to take responsibility for selling used products and charge for them as if they were new ones. My story: They had a microwave transformer I needed. I wanted to make sure it was new, so I asked first, and only then did I buy it. First problem: they said it was out of stock, they had to wait for their order arrival from the manufacturer. I swallowed it and decided to wait. Second and most important: they sent me an old, used, and damaged transformer, even when they charged me for a new one. When the technician I hired to repair the microwave came to install the transformer, he opened the box and immediately noticed it was used and damaged, but I decided to install it anyway so that I did not have to pay him for an additional visit. When I complain to the company, they told me “Our only option would be to return and refund or return and replace.” It means I would have to pay the technician twice as much to uninstall and install it again. They finally decided to refund me with $30, so I ended up paying $102.97 taxes included, for a used transformer I could have bought for $49.99 plus taxes in ebay. They told me this: "This part came directly from the manufacturer as is. Once you noticed it wasnt to your liking you should have called us before installing it" to what I say that if it was true, they, as the buyers from the manufacturer should have checked that the product was really new."
"I have ordered parts and whole engines from Jacks in the past but this time it was different. I ordered a chain saw part and I got a part that will not install on this chain saw. Easy call right - just return it! That’s how it used to be, now, not so much. First I used their email link, included pictures of their invoice and pictures of the old part and the one they sent me. I did that twice over two weeks and still have never received a response. Then I called and spoke to a man who seemed as if I was bothering him. He said he had no idea what “..they were doing with e-mail, calling is a better idea!” He then asked for a part number and we agreed I would call back when I had that number. I only had the part number not the number for the chainsaw itself. Today I called again and I got a woman who from the get go seemed irritated I had called. I ignored that and gave her the information from the shipping document they sent me. She said none of those numbers were correct and then told me I verbally gave her the wrong numbers. Could be true so I ignored the attitude again. Then she asked for a part number and I read it off the sticker on the chain saw. She told me that is not a part number so she could not help me. I gave her the part number from the part and she told me that was wrong and that part numbers were not put on the parts themselves. She could not find the parts schematic unless I got the engine part number. Then she said I could ship it back, pay for the shipping, and when I got a part number she could use I could reorder. I agreed, and I will ship it back, I just will not order from them again. At one point I told her there seemed to be an attitude at Jacks that had not been there before. She elected to argue with me and say it was not attitude, it was the delay in the phone. I have trained a lot of phone and sales people and I speak to service people on the phone every day - Jack’s phone people, men and women, must be very unhappy because they display a definite attitude and it’s not the phone."
"I wouldn't buy online from them. Bought a gearbox more than a month ago because the website said it had it on stock. Left email with no response, so I had to call and wait 30 minutes to hear that the order was lost on the supplier side and it would take another 2 weeks to get it shipped.They didn't offer any discount or anything so I cancelled the order. Won't be doing business with them going forward."
"Placed my order for In Stock parts on a Friday. Paid for express shipping. Followed up on Monday afternoon to ask why my order has not shipped. I was told to give them a couple of days. Again, these parts are In Stock. Followed up on Wednesday and was told my order will ship on Friday at the earliest. Canceled my order and placed an order with PartsTree. They don't care whatsoever that you are waiting for something and paid for express shipping. Don't waste your time with Jacks Small Engines. They should be renamed to Jacks Eternal Waiting."
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