Absolute Repair,

847 A Quince Orchard Blvd, Gaithersburg, MD 20878, United States

"Dropped my son’s destroyed iPad off yesterday and today we picked up a perfect iPad!!! They even put a screen protector on for me. Such a great experience recommend 100%!!!"

"Incredibly poor customer service. Alan doesn’t know how to talk to people. To begin, not only do they charge much higher to their competitors, they pretend to offer a higher quality product when it’s the same exact thing and sell you snake oil. I will take your advice and drive another 20 minutes to give your competitors business. Stay away from this place"

"Outstanding service repairing a completely dead iPhone that hadn't been backed up in a while, resulting in some lost family photos. Apple store was unable to repair the phone. I took it to Alan and he had the expertise to repair it. Alan was extremely kind and patient, understood the situation, and helped us recover our Christmas photos!"

"I basically never write reviews and am very disheartened that I felt like my experience needed to be shared. I brought my Macbook pro to Absolute Repair and had a wonderful experience in person. Alan was extremely kind and patient. He worked diligently on my computer and fixed the issues I brought it in for. Never once did I feel any bit of anger or frustration. I was excited to have a fixed computer and to have found a new place to go if I ever had an issue again with my technology. As I was paying for the service, Alan kindly told me that if there are any issues with what he had fixed I could bring the computer back and he would take care of it free of charge. All in all things couldn't have gone better this far. Flash forward to today (6 days later), I go to use MS word, which Alan had helped me install in the service visit. Even though he installed it for me and fixed malware issues that were causing me trouble with installing it, MS word kept saying I needed to pay for a subscription even though I bought the full license and that shouldn't have been necessary. Remembering Alan's offer to help me if there were any issues, I called the store and talked to him. He first of all seemed to have no recollection of fixing my computer 6 days ago. I found that odd because I had been in the store with a toddler for over an hour and a toddler crawling around is pretty memorable. He claimed "I fix hundreds of computers a week". Ok. Fair enough. I was trying to jog his memory and remind him of the issues he helped me fix. I told him the problem I was having with MS word. He got very rude and passive aggressive and told me I was "blaming him" for my computer not working. He also asked why I was giving him all the background on the situation (only because he didn't seem to remember me at all). He asked in a very rude way why I didn't just bring the computer in. I stated that I was new to his business and didn't know if I needed to make an appointment or just come in. The energetic exchange left me feeling extremely angry and upset. Someone who had treated me in person with kindness and care and offered to help should there be any issues that he fixed but were still a problem was the most awful, rude, nasty person to me on the phone. I was not rude whatsoever. I don't know if he was having a bad day or what, but I will NEVER be back at his shop again to do business. Luckily I was able to figure out on my own how to fix the issue that I called about. I'm truly sorry for myself that I was treated that way by a service professional. My business will no longer be done at Absolute Repair and I will strongly tell all of my friends and family never to go there either. I totally understand someone being upset and triggered. I did not deserve to be spoken to in such a horrible way over the phone when I was just calling. I still feel angry that he spoke to me and treated me in the horrible way on the phone that he did."

"I've been going to Absolute Repair for years. Forget Apple Care - all you need is Alan. Not only is Absolute Repair great at what they do but the owner, Alan is just a great man. I went in to have some work done on one of my Apple Products and because Alan was aware that I had just lost my job he didn't charge me for the work. It was such a nice gesture - and it really moved me. I recommend everyone I know to Alan when they are having issues with any of their devices. They are honest about their work and whether it will be cost effective- highly recommend!"