Bally Spa Repairs & Services

"Ok, I know my man Scott takes a bit of a hit because he doesn't necessarily get back to you quickly on your original call, (I called like 4 times) but like his voicemail says, "he's a one man band" but just be consistent and "text him" he is really good at getting back to text. Didn't realize that until later. (Scott you should put that info on your site). Ok, have had my tub for 15 going on 16 years, the motor was dying, and in walks this guy who looks like a deadhead (follows Grateful Dead) but he is more of a Van Halen guy lol. Any way he not only got me the motor but installed it, in less than half a day with no issues (actually did it while I was at work). He was awesome!!!! He said if I found a cheaper motor he would buy it for me so the dude isn't trying to gouge you and he quoted me a very fair price. So yes, he might not be the easiest to get ahold of but keep texting and I can tell you he was worth it. And apologies to Scott for not writing this sooner. Truth be told he fixed my tube like 6 months ago and I've been busy, so I suck..... but have a fully functional hot tub that I used all winter. Good luck to you Scott, nice to see that there are honest folks still out there."

"I do not understand how this company stays in business.. I have called since November a total of 10 times. Not once has my call been returned. I am also a one-man business and at least give people the respect of a return phone call"

"Do not waste your time call Wednesday leave message, call Thursday, call Friday as per his answer machine. Call Monday even ask just to acknowledge my calls. Check out his reviews elsewhere as well should have done in the beginning. A total waste of time."

"Trying to get my 15-20 year old hot tub fixed (no flow, no heat), I discovered most outlets only service one brand, and a couple told me to try Bally. I had already discovered Bally by a Google search. So I gave Scott a call. Thanks to the one review here, where Scott shared his mobile number, I gave a follow-up call to the mobile the next morning. Scott got right back to me and we negotiated a time for him to come by. When he got here, he basically gave me a 101 on hot tub mechanics, which is great information to know. The man knows his stuff as he's been working on hot tubs of all brands for 20+ years. Then after some diagnostics, he told me two of the pumps were shot. He said he would look them up online and be in touch. The next day I got a text from him with the exact pump needed. He told me it would be much less expensive if I ordered the pumps myself, and he had even already called the place that sells stuff for older hot tubs and set it up. He gave me the number and the name of the person to ask for. I called, and five days later the pumps arrived via FedEx. I let Scott know I had the pumps, we negotiated a time for him to come by, and I came home from work that day to find the hot tub filled, cleaned, and running and at 81° and climbing. I could not be happier with the whole process beginning to end. Do not hesitate to give Scott a call. Like he said in the other review, he's a one-man-show, but he knows his stuff, and his prices are more than fair."

"They don't return phone calls I wouldn't advise using their service to anybody"