Just Audio

"a total rip-off. Paid $100 to get a repair estimate which came to $800. They said that the estimate was good for 90 days so I went to retrieve my equipment in order to shop for another repair estimate. When picking it up I was asked to sign a release only to find out later that the release indicated that I had declined the estimate. Dishonest practice. Took it to Lank Design in Delaware and had it repaired for $125. Good riddance to Just Audio!"

"I took my fathers reciever to get it fixed and after they took it apart and charged the 100$ they sent me a long list of things to restore the unit, I stated I just wanted whatever made it stop working repaired and not an expensive restoration and they basically said I'm out of luck. They also told me that the unit was worth more than it is in hopes that would justify the expensive repair and I would proceed. I said I couldn't move forward with the repairs and then later I received a call from some lady with a big attitude stating I had a week to come get it or they were gonna keep it. This place is for people who wanna throw around a ton of money, if you aren't that person don't bother, they aren't here to fix your equipment at a reasonable price."

"What a great shop! My wife and I went in to look at a vintage reciever for the bedroom and were not disappointed by the experience here. Thomas was very helpful and patient, he helped us pick out a Marantz 2216 and we really liked the Pioneer CS 77A speakers, so we grabbed them too. The prices are fair, staff is great, we will be back for sure."

"Purchased a used cd player earlier this year and was satisfied with it until the display failed. I brought it back in less than 60 days and was given a full refund. Of course, I used the refund to purchase a new Yamaha cd/sacd player and am even more satisfied with it. Just Audio stands behind all your purchases and, if a problem arises, they will rectify it without a problem. Highly recommended!"

"Update 7-17-2023. I've been a happy customer of Just Audio for many years now. My experience with Just Audio has involved both the sales and service aspects of the business. In sales I've brought a Reel to Reel Deck, a Stereo Receiver and my latest items a pair of rare Pioneer HPM-100 Lucite Speakers and a clear turntable. I have the following items in for service. A Pioneer SX-1060 and a Hitachi SR-2004, 200 WPC monster receiver. I want them repaired yesterday. Luckily the technicians at Just Audio won't return them to me until every single issue is worked out and tested. Recently I've sent in for service the following: 4 Pioneer CTW 710R Cassette Tape Decks, 2 Pioneer SX-950 receivers on consignment. 1 Pioneer SX-1050, 1 Pioneer SX-1980, 1 Pioneer SX1250, 1 Pioneer SX1280 and 1 Marantz 2330B. Replacing main filter caps in the Marantz 2330B is tricky but Just Audio made it seem like child's play. I share all this so you know when I tell you Just Audio does a great job bringing vintage audio back to life I speak from years of experience. Understand that Just Audio gives it to you straight. All vintage gear was not created equal. Some vintage gear is not repairable and Just Audio tells you this upfront wherever possible. Restoring vintage audio is not an exact science. Thankfully Just Audio's technicians have experience enough to know what things fail most often in most major vintage audio brands. Repairing vintage gear can be expensive because technicians who know how to repair things are aging out of the business. Just Audio provides the best and most reasonable vintage repair experiences on the east coast. As for sales I can't even begin to tell you how awesome Just Audio's selection of new and vintage items are. The Just Audio sales floor is full of vintage and modern receivers, amplifier \ tuner separates, speakers, switches, Cartridges for turn tables, new or vintage turntables and such much more. They have posh listening rooms crammed with speakers. Finally the staff is wonderful. They have a sense of humor at Just Audio so come prepared to spend an enjoyable time. Buying new or vintage audio is a serious hobby but Just Audio reminds us to inject a bit of fun in every aspect of the experience. Yes I am a loyal fan of Just Audio but only because I know the quality of the sales, service and the people who make the Just Audio magic happen. I've spent about $20,000 at Just Audio over the years and it been worth every penny!"