uBreakiFix

"Chris did a fantastic job with my laptop. He had great customer service and was very friendly and helpful and followed up with me regularly about my repairs. I really appreciate his help and will definitely come back if I need help again"

"Service Tech Chris N. provided exceptional service. His expertise and friendly demeanor at uBreakiFix truly stood out. Not only did he skillfully replace my phone's screen, but he also took the time to ensure I understood the process. His commitment to customer satisfaction is commendable, making for a positive experience. Kudos to Chris for a job well done!"

"Chris and Justin were so great. Chris helped me to understand what exactly needed to be done with my broken iPad. He knew I needed it as soon as they could get it done and told me that it would be ready the next day. But, Justin was so great! He finished it in about 2 hours. I cannot be more thankful for their help! If I ever have another issue like this, I will definitely come here."

"Poor diagnostics and bad customer service. I had to bring my phone to be repaired by another shop for half the price, after a week of waiting and poor communication. My phone was damaged due to a drop. I brought it in to them and an employee diagnosed the issue, ordered the part and asked me to come in the next day. When I had my significant other come back in the next day while I was at work, a different employee took the phone, barely made an attempt to figure out the problem and sent her away after not taking the time to look at the notes for the interaction I had the day before. I called them and discussed the issue and had to come in myself to have the phone accepted. The entire time the employee who turned us away had poor customer care and an attitude. After waiting a day I called in to check in since my phone was supposed to be complete by then. I was given the option to have my camera replaced or to just pay for the current repairs and pick up my phone. I chose the latter due to the stacking up repair costs. After a few more days of no responses, I came in after work. This was a few days after I was supposed to have the phone fixed as referenced in their quote. The lack of any initiative or communication led to this delay. When I arrived, I had to wait for my phone to be put back together as it had apparently been left open since my last call two days ago. I did receive much better customer care, but after all this I was told that my phone had to have all the repairs removed and given back to me due to the camera not passing inspection. That's fine, but if I was told at the time that they told me my cameras needed to be replaced, I would've done so. Instead I received my phone back after a week of waiting, being quoted $600 worth of repairs, and having my phone given back to me in a now "unrepaired" state. I decided to go to another store in town where they fixed it in the same hour and it only cost me $300 because UbreakIfix wanted to use more parts than were necessary. Only the battery and camera needed to be replaced while UbreakIfix wanted to also replace the screen as well. It is functioning with no issue to this day. This was completely out of the normal franchise experience I've had in other states. While the manager who I initially spoke to was helpful, kind and knowledgeable, there is something lacking in the store as a whole. I would not recommend this store to anyone I know and hope this review helps others find a place that will give good customer care and helps fix such a critical issue as a broken phone."

"Your technician was very helpful, not only with me but the customer ahead of me at my first visit. My replacement screen had to be ordered so I returned when it was in, I think his name is Joe, and he was very patient and explained fully to a elderly woman what she could do to clear some un-needed apps on her phone( I am also an older adult but have more knowledge as to tech items. Have worked with the public many years and know what Good customer service is, and he was excellent!"