Geek Squad
18053 Garland Groh Boulevard, Hagerstown, Maryland, United States
About the Geek Squad
Geek Squad is a technology institution located at 18053 Garland Groh Boulevard in Hagerstown, Maryland, United States. Our Geek Squad Agents are experts in all things tech and are ready to assist with any issues you may encounter. Whether you bring your tech to us or schedule an in-home appointment, we are here to install, repair, and support all of your technology needs.
Our Total Tech Support membership is dedicated to supporting all the tech in your home, regardless of where you purchased it. Our In-Home Advisor can visit your home, assess your needs, and create a customized plan for adding new tech or appliances. We offer services such as phone repair, Apple repair, computer and tablet setup and repair, TV mounting and repair, smart home installation, appliance repair, car electronics installation, gaming console repair, camera and camcorder repair, and much more.
Our Geek Squad Agents are available 24/7, 365 days a year to provide repair, installation, and setup services for a wide range of products. Whether you need your TV mounted, appliance repaired, cell phone fixed, or any other tech-related assistance, Geek Squad is here to help. Visit our Best Buy store for an in-store consultation with a Geek Squad Agent, or check out our tech tips and Geek Squad Intelligence blog for expert advice and information on the latest tech innovations.
Geek Squad Protection ensures that your tech stays working like new beyond the manufacturer's warranty. Trust Geek Squad to keep you connected and up-to-date with the latest technology trends and innovations.
Photos of Geek Squad
18053 Garland Groh Blvd, Hagerstown, MD 21740, United States
Opening hours of Geek Squad
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Geek Squad
"I called ahead of time before driving over an hour all the way there to make sure they could help with what I needed and they assured me over the phone they had what I needed and could assist and when I got there they greeted me with an attitude and did nothing and made up excuses refused to change my battery or even sell me one so I could do it myself. Wouldn't even recommend somewhere to get one. Waste of time and gas, terrible customer service. I would give it 0 stars if I could."
"I brought my iPhone in to get the battery replaced and Geek Squad gave it back to me with a broken power button. They did inform me that it was broken and said they could order the part and fix it, but they would need to keep my phone. I NEED my phone to make money. I can’t take off work for a whole week and sit at home because Best Buy needs to hold my phone hostage for some reason. Also, it took over 2 hours to change the battery even though I had an appointment. The second star is only because the members I interacted with were pleasant. UPDATE: A satisfactory resolution was reached."
"I was told by customer service to bring my speaker here for repair, had to take off work to get it here for a set appointment then they tell me they can't do anything with it then they could even figure it out how to send it out for repair and would even take the time to hook up the speaker to Verify the problem, very lazy and did not care about me the customer"
"Called in about a problem regarding an error my PC was throwing. Seemed helpful at first, but immediately hung up when I informed them I was working on a custom built PC. Not sure if it's against policy for them to provide assistance with custom PCs, but if it is then simply informing me of such a policy would've been enough. Instead, they decided to hang up on me without any further word, and wouldn't answer when I called back and waited for 10 minutes."
"The customer service at Best Buys was great, I'd tell everyone to go there."
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