Banter by Piercing Pagoda 3102 Plank Road, Fredericksburg, VA 22407

"Got a gold chain 20 inch semifilled got it tested at my jeweler and they said it's a fake wow trying to get my money back and to no surprise I get the busy tone every time I call lol so I guess I got to drive a hour to get my damn money bacc and plus look at whatever has diamonds in them not one piece they have is a full set it diamonds some of the places a diamond is supposed to be at is like a silver bump of some sort to look like a diamond only half of the area was diamonds the rest was like a silver like lump to make it look like it and I dare for then to say it's a lie"

"got my daughters ear pierced and bought the warranty incase something happened. the back failed on BOTH earrings and now she has none. i paid 120 for it and they refused to give me a new set when i paid for a warranty"

"Bad reviews came from years ago, the service is a lot better and the girl they pierced my ears was really sweet. Can't say much about the piercings yet"

"Stop by to purchase nose rings. There were 2 individuals (possible 3 one was sitting below)behind the counter. Not one person acknowledged me or my daughter. My daughter was on the phone because she wasn’t purchasing anything. I immediately starting looking at the nose rings. One female employee was looking at her phone never looked up. A male employee look me in my face never opened his mouth to greet us. He smiled looked away. The other employee I glimpsed when I walked away after approximately 3 to 5 minutes. I left once I realized no one approached us or attempted engage. I’ve purchased all my nose rings from this location since 2010. Never have I received such poor customer service. Never again. Do better!!! Even when I walked away the female never looked up."

"I spent over $200 about 3 weeks ago getting 2 of my kids ears pierced. Within 2 weeks my sons stone fell out and yesterday one of my daughters entire earing came out. I was told they were guaranteed and they would replace them if anything happened. I drove an hour and they replaced my sons but would not replace my 3 year old they said I still need to have atleast some part of the earing. She was not friendly and did not care at all that my 3 year old was upset about still having a missing earing. There is no reason why after spending that much money we had these issues in such a short time frame. Extremely unsatisfied! We left and went to Claire's and they made sure my little girl was taken care of and were soooo sweet."