Walgreens,

1211 Bristol Oxford Valley Road, Levittown, PA 19057

"I ordered an online delivery for my 92 year old grandmother who has COVID and I live far away so can't be there myself. The staff at this Walgreens never filled an important item in the order and there was no notification to me of that before it was sent out via DoorDash - when they showed up at my grandmother's house they didn't have that item, the delivery person had no idea it was supposed to be in it because she said they told her everything was there and the receipt wasn't itemized - I called the Walgreens to see what happened and after being put on hold three separate times by different people (after being cut off each time mid-sentence) a supposed manager came on to tell me that the girl who filled the order said there wasn't any of the item so they didn't put it in. I asked why a substitution wasn't given when online I had filled out the form (it's required before checking out) to say yes please substitute, and she said the girl told her I had checked no so she didn't do it. I had the order confirmation that says substitute was okay but she said well the girl said it said no so that's that. I asked if we could please send the substitute now and explained the need and who it was for, and she genuinely didn't care and said no too bad they closed the order and it's done. It was very clear the girl probably didn't even check for the item in the first place. I asked for the manager because it was important and she said she was the manager and essentially too bad. I am extremely disappointed - over the course of 30 minutes on the phone I spoke to 3-4 different people all of whom were extremely rude, cut me off, placed me on extended holds without warning (probably hoping I'd hang up), and ultimately couldn't be bothered to do their jobs. As of now, the online status says delivered and includes that item, so I have to now figure out further how to ensure I won't get charged for it."

"I had some photos printed there. It is an easy to use self-serve computer to pull up your photos, choose your size and order same day prints. Done in less than an hour, and fantastic customer service when I went back to pick them up."

"I had a very hard time with the people in the pharmacy I had to call my doctor 4 times and the pharmacy 6 times to get my medication witch was 6 days with out it it was a good thing I could if it was my heart medication it would have been very bad the people in the pharmacy just said it was in process"

"I get the run around from the pharmacy. When my prescriptions are ready for refill. I request that they mail them to me. Instead they cancel my prescriptions. Yet sometimes they do ship them and when I ask them about it they said they don't offer that service. Do yourself a favor and find a different pharmacy."

"Would give zero stars if I could. Scheduled a rapid covid test in the drive-thru. The guy asked if I had signed up to get a flu test too, I said I couldn't remember but wouldn't mind getting one done (I had that done at CVS a few days ago and they used the same swab for both tests). The guy tells me I have to come into the store for that because it's separate. I told him I couldn't because I had tested positive for covid (and not the flu!) a few days prior. He just said ok and put some papers in the metal slot for me to fill out. I had minutes ago told him I was covid positive and he kept taking the things in and out of the metal bin without wearing gloves. When I did my swab he took that without gloves on too. That was at ~9:30am. It was 4:00pm and I still hadn't heard back. Online it says the results are ready within 2 hours. I called the pharmacy and the girl that answered the phone was extremely rude. I asked her what the status was of the test since it had been so long and she just said "the results will be in your inbox when they're done." Yes I know that, I'm asking WHY aren't they done yet. If she was honest and said they hadn't gotten to it yet or were busy, I would understand but she was treating me like the problem was my email not the fact that I should've had results hours ago. They do the NAAT test onsite so I can't figure out why they would wait so long anyway. I have doubts about ever getting my results (or how valid they would be since my swab would have been sitting out for so long) at this point. Go to CVS for covid tests, they were amazing to me every time, I just had to go for this one rapid test that CVS doesn't offer and trust me I won't be back here."