ACME Markets

"Product wasn't fresh. Tomatoes were actively rotting and covered in flies. Also was followed by security from the moment i walked in the door until the time i left. Felt profiled. Will not be returning"

"A well-stocked large market but with frequently expired food on the shelves, zero customer relations and an assumption that customers will run back with problem merchandise when they screw up. This was my go-to since I moved to Philly 6 yrs ago but two incidents (and needing to be vigilant checking expiration dates) and I'm done, now using Giant and ShopRite nearby. A few years back, I accidentally bought several expired iced teas and wound up in an email runaround from two staffers who ultimately ghosted me. Stopped going there for several years but returned recently after their delivery service was helpful while I was recovering from major surgery. A few weeks ago I got home and discovered I'd been sold 5 crab cakes instead my order of 4 salmon cakes, despite having a conversation with the woman at the empty seafood counter as to how to cook the salmon. Being Kosher, crab is prohibited. Remembering how ineffectual they were the last time, I contacted online customer service support. Despite being told 2x that a manager would be contacting me "immediately," it was crickets. Additionally, management seems to think it's a suburban market where everyone has a car and can run back and forth. It's different in the city, particularly for those of us with health limitations for whom a few hours schlepping around a supermarket is hard enough. I had no interest in running back with their error. Crab cakes went into the trash. I'm shopping elsewhere."

"I'm an Acme Freshpass member now for over 2 years. My past few orders from this store included expired and spoiled produce items. A bit concerning since I am unable to get to the store myself due to mobility issues. I am basically at the mercy of the shopper to hopefully pick fresh items. This past July, I ordered a bottle of vitamins with an order and they were expired as well. I will say one thing though, their Freshpass customer service is wonderful and always refunds me for any issues."

"Some while ago I was a customer at. Ask me for the first time, very clean. What really caught my attention? The employees were very. Polite, polite, mannerable. With smile, the store itself was clean. You did not smell anything every aisle had the same perception of fragrance. That's how you tell a well clean mannerable store. I love shopping at that location."

"Acne itself is clean will stop the staff is nice and pleasant but they don't have no hacks no way for anybody to get home if you had too many bags the yellow cab didn't even service out there I waited over an hour and a half until I finally got my granddaughter who was getting off from work"