Walgreens

"Today was my second unpleasant encounter with someone in the pharmacy named Donna. I have spoken with her before, and her demeanor was not customer friendly at all. However, today was the worst. I am in need of several meds being refilled and was trying to find out if I called in any meds because it’s been about a week. She only wanted to know specifically what meds I was looking for. And when I told her, I wasn’t sure what I had already ordered and I need to order more, she told me she was connecting me to the pharmacist and immediately put me on hold without a response from me. I was on hold for 20 minutes…Never have I been on hold with Walgreens that long in the past! So I hung up and called right back. Donna answered again and once again I tried to get the information I called about 20 minutes prior. Again, her tone was not nice AT ALL, and she was going to put me on hold, but I said to her, “Please do not put me on hold. I talked to you 20 minutes ago, and you said that I had to speak with the pharmacist and I was on hold for that entire 20 minutes.” Her response was that I did not talk to her. I said, “I did speak with you. I remember your voice, and unless you guys have another Donna with the same voice...” Her response was, “Maybe we do” and then put me on hold. After 10 minutes I hung up. I was not able to find a customer service phone number to the store, and I did not want to go through that experience again with Donna. So I called the 1-800 number."

"Pharmacy staff treated me rudely and unprofessionally. Not solution oriented. At one point I asked if one of the employees at the drive thru could try something to trouble shoot and she replied “why would I do that?” It took half an hour of back and forth to resolve something that ultimately took 10 minutes to actually complete. I won’t be returning and would recommend avoiding if possible."

"The colored lady in the pharmacy is so annoyed. I came back there twice in 2 days but my med wasn’t ready. The way she asked made me feel like I’m not welcomed. I was really mad and decided to switch to CVS."