CVS

"From my experience with the pharmacy, I have come to the conclusion that I cannot use their services because I fully believe they would cause me harm due to overt incompetence and unprofessionalism. Today, for example, my wife and I made appointments for her to get a flu and a Covid shot, and for me to receive only the Covid shot. The pharmacy could not confirm, even after clarifying for them no less than three times, who was to get what shot/s. In fact, I don't think they ever fully understood what we were there for, but they did eventually learn for themselves that they could not give us our Covid shots because they did not thaw them in preparation for our appointment. The shots were still frozen. They asked if we wanted to make another appointment, as if that would change anything. If they can't prepare for one appointment, why would it be different the next time? They kept calling my wife "Sofa" for some reason, too. When leaving, I told my wife, "I simply cannot trust my life with these people." Be aware. Scary."

"Pharmacy staff seems overwhelmed, overworked and as if they hated their jobs which makes less helpful and even rude to clients. No accountability."

"Caremark had me call here to have a prescription transferred here so I could pick it up sooner. I called and told the pharmacy exactly what Caremark told me to say. However, the pharmacy staff member was immediately condescending and told me that they couldn't help me because there was no prescription transferred there. So I called back Caremark and it turns out... it was already transferred! The pharmacist was wrong. I understand there is a pharmacy shortage and staffing problems. I try to do things through the automated system and the last thing I wanted to do was call and request something from the pharmacist that already has so much going on... but why answer the phone with so much attitude? Great pharmacy for sadists!"

"Pharmacy sent me multiple texts giving me times my medicine would be ready only for it to be pushed back over and over. When I called they said cvs can’t provide this medicine since they don’t have a manufacturer that can produce it. This is life threatening as I require this medicine to live. If they would have called/text to let me know this I could have taken action quicker through another pharmacy but instead they lied about when it would be ready. I only found out CVS doesn’t carry this prescription because I physically called them and they let me know on the phone. If your pharmacy can’t provide the prescribed medicine you need to immediately tell that to the patient not just keep pushing the completion date back. Absolutely ridiculous. This is neglect."

"I arrived 13 minutes late for my appointment at the minute clinic due to heavy traffic near Penn (I drove 35 min to get here), and they refused to see me even though the next appointment wasn’t for 40 min. I just needed a single vaccine. I have an extremely unforgiving and tight schedule and did not appreciate the complete lack of compassion."