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The Marine Shop
300 Potomac Avenue, Quantico, Virginia 22134
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About the The Marine Shop
The Marine Shop, located at 300 Potomac Avenue in Quantico, Virginia, is a clothing store specializing in attire for Marines. Established in 1962 by the late Major Harry Elms, it is now owned and operated by the Marine Corps Association. The Marine Shop is known for its exceptional quality and outstanding customer service, dedicated to helping Marines look their professional best. Whether in need of uniforms, accessories, or other Marine Corps gear, The Marine Shop is a trusted destination for all Marines.
Photos of The Marine Shop
300 Potomac Ave, Quantico, VA 22134, United States
Opening hours of The Marine Shop
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 16:00
Sunday:
Closed
Reviews of The Marine Shop
"As a SgtMaj with over 19 years in the Marine Corps I will never do business with The Marine Shop again. I custom ordered an evening dress jacket from them on 5 Sep 2023 and requested it be ready by 4 Nov. I was told over the phone before I placed the order that it would be done in time. As weeks ticked by, I received no updates. I called and spoke to different people numerous times about the progress and I was notified that the coat wouldn’t be ready until 5 Nov, and moreover that the white dress shirt I had ordered a month earlier was back ordered. Why did I have to ask them for a status a month after paying and ordering to find that out? It took demanding to speak with a manager for Jessi to finally reach out to me. She ensured that I would get my jacket two days before my ball and upsized the white shirt so that I could make it work last minute. The jacket arrived and it was massive. I had sent 10 custom measurements to them taken by a tailor here in NC and somehow the jacket was still huge. Of note, my chest measurement sent was a 45.5. The tailor here told me that I needed a 46L jacket but they were out of stock everywhere so this led to me ordering with The Marine Shop. The “custom jacket” sent to me from The Marine Shop was a 48L according to the tag and I was floating in it. I sent it back on 3 Nov asking for a full refund and finally after numerous phone calls, today on 20 Nov they say they will give me a refund but minus 15% because they already cut the jacket custom for me. I argued that the jacket was not custom cut for me, but they wouldn’t concede. Customer service has been horrific, their point of sale and inventory control systems are not real time and are archaic. Do business elsewhere and save your self the hassle."
"This is not the Marine Shop of old! They sold me a shirt that was too big and then wouldn’t exchange it! I understand that I didn’t have a receipt but not even offering an exchange is ridiculous! I mean their uniform stuff has their logo in it! Where else did you think it came from? I trusted their measurements because they are supposed to be the best or whatever! The customer service and inventory and availability has gone down!"
"Absolutely terrible customer service experiences on every interaction outside of in person. Phone calls are never answered/returned, I've received the wrong items in an order, I didn't get my refund on the return."
"It is unfortunate that this business has such a monopoly on certain services for the Marine Corps. From incompetent and slow service to inadequate quality, I am amazed that this place has fallen so far. This place is just a business that cares to make money. I got uniforms back from them and the lack of care was shocking. Unpressed shirts, loose threads everywhere, and the uniforms themselves just stuffed in a plastic bag. Furthermore, their lack of explaining their services was shocking as well. You have to pull information out of them for things such as custom uniform orders, engravings, or even new rank insignias being sewn on. If possible, I would avoid this shop."
"Customer service is lacking. I sent my uniforms in for pre-PCS tailoring in January. I still don’t have the uniforms back. I was given an estimated return date that passed without explanation. I have called the shop almost daily and emailed almost daily. No direct answer and no one can tell me where my uniforms are in the process. Despite asking for a call back or email update, no one has contacted me. Will not be using again."
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