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OnTrac
6000 Fallard Drive, Upper Marlboro, Maryland, United States
About the OnTrac
OnTrac is a last mile e-commerce delivery institution located at 6000 Fallard Drive in Upper Marlboro, Maryland, United States. With the largest 1 and 2 day ground footprint, OnTrac delivers faster to meet customer expectations and build brand loyalty. By focusing on small packages, OnTrac saves on facility space and transportation expenses, resulting in lower shipping costs for clients. Serving 35 states and Washington, D.C., OnTrac delivers where customers are located. OnTrac offers a proven alternative to single-carrier shipping strategies, helping clients mitigate risk, save money, and increase flexibility. OnTrac also provides exciting delivery opportunities for professionals who are passionate about customer experience, have a positive attitude, and strong attention-to-detail. Additionally, OnTrac uses its geographic footprint and infrastructure to aid in disaster recovery, hunger relief, community health improvement, and more.
Reviews of OnTrac
"They said my package was out for delivery then delivered 2 minutes later when it was intact not delivered, my package then “sat” in a warehouse for over a week where it got scanned 7 different times, custom service was trash and only answered me one time, when it was finally delivered 9 days after they originally said it was delivered it was very clearly ripped open and taped back together and half my package was missing. I would pay extra to not have my package shipped through them, the worst shipping experience I’ve ever had and so disappointing"
"I ordered from 3 different companies and all 3 times I had to get a refund from the companies I bought from. They delivered my package 11PM AT NIGHT. Which caused my package to be stolen. The second time they couldn't enter the lobby area of the apartment building. I asked why can't you deliver in front of the door. They said it was due to theft. They discarded my items based on their tracking services. Then the third time I was called by them to schedule me to get the package. I told them I work evenings and will be home till a certain time. They were polite on the phone. But I wasted my entire morning waiting for them. Still waiting in limbo. When you buy something and a company uses lasership email them and cancel your order. All I gain from using this company is a headache and a waste of time."
"The front desk associate here was very helpful with getting my package to me after a failed delivery attempt. I have had a few negative experiences with this company in the past, but I’m happy to say that this experience we immensely positive! Thanks again"
"This company is a scam!!!!!! They steal your packages and lie to the customers. First message that I received said that they attempted to deliver my package which is a bold face lie. Now I cannot speak to an agent in real time to track my package. They need to be reported. I hope that nobody ever does business with this scamming company."
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