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Culligan Water Conditioning of Hagerstown, MD
501 Maryland Avenue, Hagerstown, Maryland, United States
About the Culligan Water Conditioning of Hagerstown, MD
Culligan Water Conditioning of Hagerstown, MD is a trusted food store located at 501 Maryland Avenue in Hagerstown, Maryland. We specialize in providing high-quality water conditioning solutions to ensure clean and safe drinking water for our customers. Our experienced team is dedicated to delivering excellent customer service and top-notch products to meet all your water conditioning needs. Visit us today to experience the difference Culligan can make in your water quality.
Photos of Culligan Water Conditioning of Hagerstown, MD
501 Maryland Ave, Hagerstown, MD 21740, United States
Opening hours of Culligan Water Conditioning of Hagerstown, MD
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Culligan Water Conditioning of Hagerstown, MD
"Complaint: BBB 21062565 Beginning with the falsified document and in-depth lies, told in his statement. The dates he gave you and the terms of the contract are not as stated or shown in the falsified document that is attached. So, this is no service AND a breach of contract. We purchased this home in June 2021 The water here was horrific! It is well water. In fact, we could not use it or move in until the problem was resolved. We have all the original paperwork from the well including every piece of equipment that came to the home and the local certified well water company we had to come out and do an inspection. This is where Culligan/Stoner broker comes in and does an inspection. Both my husband, a Federal Law Enforcement Supervisor and I, a Real Estate Broker at the time with one of the largest brokerages in Frederick County were available for all the inspections along with company management. I have the original paperwork and agreement and signed agreement and what he uploaded here is not that. We are very experienced and highly intelligent. We will note this as condescending, discriminating and disturbing lies in this response. In summary Culligan agreed to a lot in the contract by service and by equipment they did not deliver. We have the actual report from Culligan and the local water company that it took months to bring the water to a safe level and not within 48 hours promised in the contract we signed. Stoner told us that the equipment the former owner used we did not need because it did not work. It was relatively new equipment. They disconnected it and took our equipment away. When their expensive equipment solution did not work, they bought us back another of the same equipment they took from our home and tried to charge us full price for our own unit. Culligan made 9 trips to our house before we achieved acceptable water safety levels as required by government code. In the interim they charged us every month when their system was not working and charged us for all our own equipment. They showed my account as consistently delinquent. I had them sign for every visit and for every report from the inspections they conducted. I also have periodic follow up reports from the board of health Frederick County and Frederick County certified water and well inspections. Although Stoner wrote we would not need to do a well inspection because their equipment would take care of the VISIBLE IRON WATER AND THE SULFUR SMELL AND TASTE, we had the well-treated anyway and have those reports as well. The inspector put in writing that the claims Stoner made on their contract were falsified and it was impossible to achieve those stated results in that stated time. The owner of the brokerage for Stoner told us we would not be charged until the water reached an acceptable level using some of our own stolen and resale equipment that happened. Months and visits later where we were forced to live outside of our home, which I have proof that finally happened. It took another couple of months for the manager Kevin to work with billing to finally delete all the billing during a period when we could not use the water. And to delete the charge for all our own equipment they sold us back. I have all the emails and receipts as proof and I have witnesses as well including my husband and the former owner, the certified water inspector, and Frederick County Health Dept. We are billed every month for some equipment we already own. It is simply exhausting and overwhelming dealing with the company. Yes, it is so bad that I insistence on a personal accounting audit. You should see what he sent me! It looks like it was done by a 3rd grader and it’s incorrect and not consistent with my bank records which I sent them on three separate occasions."
"It's unbelievable how soft my water is now its absolutely amazing. My clothes are much softer. When I take a shower the water is so soft I can tell my hair is soft so is my skin my wife is very happy. And Brad the salesman that came out was very nice and knowledgeable about the water softener he's was dead on about the results"
"Needed to have some equipment replaced on 11/15/2023. Mike W was the technician. This gentlemen is a terrific worker. He did an outstanding job replacing the equipment. He also discovered another problem and had the part in his truck to fix that issue."
"I am a very pleased and happy customer. I love my water softener. Mike is excellent. He was prompt, filled up my tank and answered all my question. Thanks so much for your wonderful product and service."
"System products must always be maintained or you may have leakage in your bottom cabinets. We have had some issues over the years with management, such as, wanting to charge a fee when service didn't solve the problem. We did enjoy the Water."
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