Cole Haan Outlet
7000 Arundel Mills Circle, Hanover, Maryland 21076
About the Business
Cole Haan Outlet is a premier clothing and shoe store located at 7000 Arundel Mills Circle in Hanover, Maryland. Offering high-quality, stylish footwear and apparel at discounted prices, this outlet is a must-visit for fashion-forward individuals looking to elevate their wardrobe. With a wide selection of shoes, accessories, and clothing items, Cole Haan Outlet is the perfect destination for those seeking both comfort and style. Shop for the latest trends in footwear and clothing at this top-rated store in the United States.
Photos
Contacts
7000 Arundel Mills Cir Space 456, Hanover, MD 21076, United States
Hours open
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews
"The store was clean and organized, the staff know there inventory."
"Terrible customer service for a return. If you accepted the return, don’t stand there and passively explain to your coworker in front of the customer why the shoes look worn in detail, why it needs to be marked down, and that the shoes even have a different “tint” to it. Yes, I wore it, how else do you try them on. You sold a subpar product so painful that I would’ve wasted my money had I gave it more than 5min of walking in them and couldn’t return them. Instead of being passive about a return that I didn’t wear outside like you made it seem like I did, maybe contact your own headquarters and try to change the return policy to “no shoes tried on for more than 5min can be returned.” This location is already extremely uninviting and unapproachable, if nothing changes with their customer service quality, customers will take their business elsewhere."
"Cole Haan make a great shoe. But this store is the worst. I called earlier in the day to ask the hours and was told they would be open till 9 . After work I went to the store arrived at 7 to find the doors locked. Two employees were inside and after I knocked they ignored me till they posted a sing saying closed for the rest of the day . I will not be going back to this store again would give 0 stars if I could."
"By far one of the worst shoe buying, or as a matter of fact any retail experience. I just paid premium for a shoe to get treated as if I got a favor done to. I spent over $130 and waited at the cash counter to be rung up by two employees too busy chatting at the front door. No one helped me decide a shoe and not even asked if everything was ok. They couldn't even do a simple price check. Totally ridiculous. Cole Haan lost a 10 year long customer Thank you Mr. Kenneth and Shanterra!!"
"Had such a terrible experience with " Store Manager" Dana! Will never shop this location again as a result. I came in to do a return last week from an online order thinking it would be easier and less of a hassle than trying to return by mail. I walked in and walked straight to the cashwrap. No body greeted me as I walked in and I wasn't even sure if there were any sales people on the sales floor. I stood at the cashwrap for about 3 minutes before I realized no one would be coming to help me. I looked around the floor and heard a conversation going on so I figured there MUST be a sales person. I walked around a corner and saw self-proclaimed " store manager Dana" talking to a customer. ( I say self-proclaimed because I find it hard to believe anyone in management no less THE STORE MANAGER would behave in the way I'll describe later.) I quickly interrupt " I'd like to make a return" and she says someone will be right there. Associate Samantha comes to help me. Our interaction is perfectly pleasant as she tries to help me with my return and we figure out the my original purchase was placed through PayPal with my Visa card. She's not sure how to make the return so she goes to grab her manager. Dana comes over with her and Samantha tells me they can't do In-store returns from PayPal. I turn to Dana and ask if there's anything she can do to override this--still perfectly calm and pleasant. Dana immediately responds by bobbing her head and speaking in an extremely condescending loud tone saying " that's the return policy Ma'am!". I offer to show her my paypal account so she can see what card is used and see if there's anything she'd do because I drove 45 mins to get there and she continued to get louder more head bobbing and more attitude. There's more to the story but the point is, if that's the way she chooses to escalate a simple return and pleasant transaction I cannot believe that she made it into management and I hope she doesn't treat other paying customers this way. IT IS NOT OKAY TO TREAT ANY CUSTOMER IN ANY SITUATION THIS WAY."
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