AAA York Office

"Whoever was the guy that picked my car up from east York petco on Sunday jan 28th went above and beyond. He does not directly work for AAA but I assume he is contracted out. The 5 stars are for that man not necessarily AAA. Yea it’s not for AAA at all."

"Been a AAA member for years, went in to get a title (in MY name) transferred from out of state. I was told that they could not verify the VIN on the car that I drove there after dark, because being dark outside is "inclimate weather". They handed me a stack of papers and told me I'd have to pay an auto shop to verify my Vin and start the paperwork. Don't waste your time with these people for tag and title services."

"Came out of the grocery store to a dead battery. Hopped on the AAA app & requested service. My man Clayton was there in 5 minutes. He was polite & knowledgeable. He swiftly diagnosed & replaced the battery (new battery was already in his vehicle). The entire process only took 20 minutes. What could’ve been a major headache was a minor hiccup, thanks to AAA."

"I have been with AAA for years & rarely used it. When it came time for assistance, I was flabbergasted that they wouldn't download my proof of insurance, in order to get my vehicle registered in PA. The associate assisting me stated it was OK for the police to use, but they needed a paper copy! Ridiculous! My insurance company (Geico) stated it is recognized in all, but 3, of the 50 states; AAA in PA, should have been able to handle this."

"This place is a joke. I went in to transfer a title on a Monday night @ 5pm and they told me they could not do the title transfer because the gal that is trained to do so it left early. I was assured she would be there the following day till 6pm and would be able to take care of me. When I arrived the following evening, just after 5 pm, I am was told once again they can not do the title transfer, but this time it’s because there are 2 customers ahead of me and they close at 6. This is extremely frustrating because I intentionally left work 2 days in a row early to transfer the title, only to be told that they can not do it. Train more personnel or setup an appointment service so people are not wasting their time. This is a paid member service. I have been a AAA member for 24 years, always faithfully paying for my membership. It’s clear that AAA is stealing my money at this point and not providing the benefits/services I subscribed to. I will be going back till I get the title transferred, since my membership is paid up and it’s a matter of principle at this point. But I will not being doing so quietly. They will have a clear understanding that the service they now offer is not what it was 20 years ago. Unfortunately, we should just mark AAA up as another failed company. You can not treat your customers this way and expect to remain solvent."