SNIPES 2317 Cleanleigh Drive, Parkville, MD 21234

"You guys already know that I lov shopping for great deals so need I say more"

"The reason I give this a two stars is because of the manager that runs that store his name is “Ty”. He’s very rude and aggressive. Now the associates that work for him is very sweet and helpful. They are the only reason that I’m giving it any stars. I came into the store to exchange my daughters back to school shoes for a size bigger. The problem was that the associate that rung me up on July 22, 2023 no longer works there and he never put a receipt in my bag. He also didn't ask for my email I was so distracted that day with my kids taking them shopping for school I didn't notice. So I went into the store today August 9, 2023 because that's when I had my daughter try on all her stuff because she had just came back from spending some time with her dad. The shoes were a little too snug for her. I looked in the box and in the bag there was no receipt. So I called the store and asked them what will the process be if an associate never gave me a receipt. They told me all I had to do was show them the transaction in my bank account and they can pull it that way cause it shows the time and date and what I spent. I get there and it's a whole different story. Everyone is looking confused like I didn't just talk to them. The manager comes out I started walking towards him he vells out " I don't know why you walking over here my answer is the same NO!" I've never been treated so poorly in a retail store in my life. Now I'm stuck with shoes that my daughter can't fit and she has no shoes for school. I am a single struggling mother trying to make ends meet. This experience I had today with SNIPES I will never recommend this store to anyone."

"Update: 2 yrs after my raving SNIPES review I was unable to bring myself to order from SNIPES online as Customer Service is non-existent and if I’m ordering online as opposed to purchasing in store and I have questions before making a purchase and if for days there is no form of ONLINE customer service communication other than leaving a message or a request for service wihich didn’t lead to attention for more than three days (I was seeking information to place an online order. Maybe 3 days later I missed the call a call and response to my online request but there was no way of calling them back. I purchased the sneakers from Foot Locker who always has great professional customer service. Good customer service is always on point. That’s my update."

"This Place Is A Fake Upscale MODELLS WITH Very Little Selection!!!!!"