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Jos A. Bank
11750 Fair Oaks Mall, Fairfax, Virginia, United States
About the Jos A. Bank
Jos A. Bank is a renowned clothing and shoe store located at 11750 Fair Oaks Mall in Fairfax, Virginia, United States. Offering a wide range of high-quality men's clothing, including suits, shirts, pants, and accessories, Jos A. Bank is a one-stop shop for all your formal and casual attire needs. With a reputation for excellent customer service and a commitment to providing stylish and sophisticated clothing options, Jos A. Bank is a go-to destination for men looking to elevate their wardrobe. Visit us today and experience the exceptional selection and personalized shopping experience that sets us apart from other stores.
Photos of Jos A. Bank
11750 Fair Oaks Mall Space K219, Fairfax, VA 22033, United States
Opening hours of Jos A. Bank
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
11:00 - 19:00
Reviews of Jos A. Bank
"I went in hoping to get a wardrobe refresh of sorts and had asked for help to review my options in store and online. Sales clerk was not helpful at all — I ended up leaving without purchasing anything. This is the second time this has happened at this location."
"Disclaimer: this incident happened in late summer 2023 so the party involved may not worked at this location anymore. My partner came in to try suits for a wedding. While he was in the dressing room , the tailor made a comment about him needing to lose weight. Thankfully my partner didn’t hear because he would have been devastated since it’s a sensitive topic, but I was in shock such a disgusting, fatphobic comment was made. And it seems like from the other reviews this employee is quite a problematic, unprofessional individual. I will never give this place my business nor recommend it if that employee still works there."
"Sales clerks were not helpful and made it seem like we were annoying them. This is the second time this happened to us; gave them another chance cause we had 50 bucks in rewards. Spent a lot of money here over the years. Won’t be shopping here anymore."
"Edit: Corporate reached out and didn't seem to understand the issue I had, especially since I wasn't expecting anything of monetary value (never received anything either). The sheer lack of service the customer service rep gave me was appalling to say the least, they truly didn't seem to care about the concerns I raised about staff being properly trained and how they engage the customer (I've worked plenty of jobs where I've had to interact with clients/customers). Bottom line, I wouldn't waste my time at this location or with this company. The 1 star review will remain in place as they did absolutely nothing to rectify any issues. If they decide to try and fix things once again, I will post an update. It took 20 minutes to be acknowledged at all. Instead of selling me the suit I wanted, the salesperson argued about the color of the suit for 5 minutes and stuck me in a corner of the store and said, "Here's your options." I know there are more than 5 suits in the store that I could get... my 2 friends and I were all looking to purchase for an upcoming wedding. It could've been easy money for them/the store. I had a much better experience last time I came here. Some staff training about not starting arguments/being confrontational could be used here... Thanks for wasting 30 minutes of my time for nothing"
"Very poor management at this location. My husband is transitioning out of the military and we are in the midst of buying him a business professional wardrobe. I specifically brought my husband to this location today knowing they have a nice sized store. He went to a different location without me a few weeks back, and they suggested he order some blazers online because they didn’t carry his size, which he did. When the blazers arrived, I could see immediately that they were way too big for him. Upon arriving at this location today, I greeted the front staff and stated that we were there for a return and to shop. While I was waiting to handle the return on my husband’s behalf, a junior staff member mentioned to a manager that there was a return after about 5 minutes. I overheard one of the managers - working with another couple - say « I’ll handle the return after I’m done making money right here. » Disgusting attitude. I waited another 10 minutes and was stewing at that point. When I was eventually assisted and informed the manager that I overheard his discussion and that I was disappointed with his statement, he said « I’m sorry you feel that way. ». No, sir. I’m sorry that you attempted to justify your actions by acting as if your unprofessional statement was my problem. Simply saying « you’re right, I’m wrong » could have smoothed things over. The fact that your store gets $5,000 worth of online returns each month and that it’s going to put you and your staff out of business is not my concern. I couldn’t stomach spending any more time in your presence, so we took our $2,000+ worth of in-person purchases to Pentagon City, where we were greeted and treated with respect by a new hire named Solomon."
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