Hot Topic,

1863 Gettysburg Village Drive, Gettysburg, PA 17325

"Poor customer service. Tried to return items from a holiday sale purchased 11/28/23 on 1/5/24 and was instantly told "No, we don't do returns after 30 days" by Ty (guessing they're a lead since they were training another employee). I questioned the policy asking how items sold on a holiday sale couldn't be returned after a holiday period and was told "That's just our policy everybody knows it". Mind you, I was more than happy to take the difference on a gift card bc I shop here alot (platinum member). So I called customer service to find out what they could do and he tells me they have an extended holiday return policy (like most stores) and he was surprised they couldn't return the item so I explained the cashier didn't even attempt to return/resolve the problem. I went back into the store and brought the policy (on website) to their attention they gave me attitude again but, low and behold after trying they were able to do the return...no apology for being wrong or having an attitude."

"The staff there is always so kind and helpful and they have a lot of cool things there"

"they recently got a lot of new merchandise in and after not shopping here in ages it was nice to see the store was going back to it’s original vibe that i missed from when i was in high school. they really improved their selection, especially at this location but their website definitely has way more than at the stores. i especially love their horror merch because they have t shirts of all my favorite movies that i couldn’t find anywhere else."

"Have loved Hot Topic for years. Glad they are getting more punk clothing back in. Wish the pieces were a little cheaper. Awesome friendly employees."

"Hot Topic at the Gettysburg Outlets is my daughter's favorite location for this particular store - mine too! The store is well organized and put together. It also doesn't seem as small and cluttered as many of the other Hot Topic locations are. The employees we interacted with that day were all very helpful and attentive. They are also wearing masks per the state mandate and are taking the safety measures needed to ensure the health & safety of customers, as well as employees. Dressing rooms are open, you must be let into one by an employee because they clean/disinfect the entire area after someone uses it. If someone tries on any article of clothing, it is not put back out on the floor. Tried on clothing is taken and put in a bag/storage area to prevent any contamination."