Boot Barn

"Has a great boot selection but will not return to this location. After taking time picking out my boots, I waited at the register. After about 5 minutes the lady walked by and said she would be with me in a moment. No problem there she's busy. Waited some time and another gentlemen waited by me saying "she was here this morning what happened?" I explained that she was busy but acknowledged that I was here. We both waited discussing the boots I picked out. She passed by again and said she would be right with me. Again, not pressed as she is obviously busy. The guys wife comes back with a different associated and they proceed to check out a pair of socks. Then the lady that had been speaking to me finally comes to the register and calls a person behind both me and where the other gentleman was to check out. I am right there up front with a set of $200+ boots and both cashiers completely ignore me with no type of explanation. For a moment I stood astounded. The gentleman said loud enough for both of them to hear "you were here first and been waiting haven't you?" Neither associate even acknowledged. I said back "yea but I'll just get my boots somewhere else" and walked out. Maybe I don't look like a cowboy or whatever type of person this store wants to service and that's fine. I went to another store and bought two pairs of boots afterwards and now they will have my business. I get reimbursed from the company I work for and you lost what would have been a regular customer."

"New to the area and I was looking for a western store like back home in Texas. Thank goodness I found Boot Barn and sales associate, Jennifer. She was very attentive, helped me with all of my needs, and made great recommendations."

"It was our first time visiting the store and buying something. My first impression was that the store was clean and neat. Customer service was 9/10 for our first visitation. I must say that their merchandise is way overpriced. I saw a sweater that I liked that cost about $200, and I read and felt material that was the same as the sweater at Marshall's with similar design patterns but cost way less than theirs. My husband bought a belt and a cowboy dress shirt; the total was nearly $200 (omg)."

"Giving credit where credit is due…extremely, extremely happy with the HUGE selection but even better were the employees! Folks there were kind and accommodating which I value highly. Keep up the good work. We will be back."

"Worst boot barn ive been too. Noone here tries to help you. All the workers are standing in a corner. There are no FR clothes for women in this store. The sales clerk Bryson was very rude and just tried to get us out the store. Dont come if youvdo you wont be helped."