Highland Harley-Davidson Shop 1285 National Highway, Cumberland, MD 21502

"I should start this review by saying how excited I was about this purchase. Due to significant health reasons and the medications required for treatment, I hadn't ridden anything on two wheels in 5 years. But a few months ago, I was cleared by my doctor to ride again. Because I previously ridden scooters. I was not comfortable with shifting. So I was looking at both Honda's w/ DCT and Harley's. And I wanted a trike. I drove 2 hours to look at both and fell in love with a RG3 at Highland. I left knowing I'd be back, since they were the only dealership in the area that had the RG3 in the color I wanted. I purchased the bike and as part of the purchase included installation of a ReKluse Clutch and some other mods. The purchase was very atypical Harley-Davidson, I would later learn. Though this was my first Harley, my husband had owned several and would buy a new one himself a few weeks later from another dealer and the experiences were like night and day. No bell ringing, no music or fanfare, no alternative financing offers, no extended warranty or maintenance offers, etc. I would later find out the clutch may not have been installed properly (as it burned out after 2 hours of driving two weeks later). Now to their credit, and this is the only credit I will give, they came and picked up the bike and ate the cost of reinstalling a new clutch. However, the dealership was not truthful about having test driven the bike with the new clutch and checking the free play gain. My husband would figure it out later after checking the miles and talking with ReKluse and he had to fix it himself while on the phone with the ReKluse folks. All in all, I do love my bike. Now that we've had a few not-freezing days and I've been able to ride, I'm glad I got it. But I really wish I had gotten it from a different dealership and would not recommend Highland at all."

"Friendly service and straight forward pricing. I wanted to get a SXS for my home in DCL. It was a slow process for me; many conversations and research. Tommy answered all my questions quickly and understood my sticker shock when I first learned of the price of these units. Needless to say I went back to Highland and purchased the Polaris General. I look forward to a long relationship with the dealership."

"This dealership is literally the best around. Great customer service and great prices! My first Polaris purchase was here back in 2003. I will continue using this place! 2024 Ranger Crew 1000 Premium"

"Tommy was great to work with. Had the bike I was looking for and helped me out. Would recommend!"

"The customer service is awesome! They sold me on the 2023 Polaris Sportsman as soon as I stepped through the door! Will continue to do business with this shop! I couldn’t be more happier."