Pilot Freight Services
7447 New Ridge Road, Hanover, Maryland 21076
About the Business
Pilot Freight Services is a leading logistics and transportation company located at 7447 New Ridge Road in Hanover, Maryland, United States. With a focus on providing reliable and efficient shipping solutions, Pilot Freight Services offers a wide range of services including air freight, ocean freight, ground transportation, and warehousing. Their team of experienced professionals is dedicated to delivering exceptional customer service and ensuring that each shipment is handled with care and precision. Whether you need to transport goods locally or internationally, Pilot Freight Services is your trusted partner for all your logistics needs.
Photos
Contacts
7447 New Ridge Rd suite k, Hanover, MD 21076, United States
Opening hours
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"I had a terrible experience initially with this company. I Agree, BestBuy should consider rethinking using this business for delivering their merchandise. After noticing the item I purchased was damaged I notified the leader of the crew. To return this item not to leave it. He proceeded to tell me " he'll be charged by BestBuy if he has to return it." That he "doesn't have that kind of money". He's " poor". And he just walked out of my home and left it. Taking his partner with him. I contacted BestBuy immediately and it still took another full week for this item to be picked up from my home. As a result of Pilot Freight refusal to return the same day to pick up what they left in my home. I had to make so many phone calls to BestBuy to have this matter resolved. I must say this business makes BestBuy look really bad! Because their limitations with these third party vendors makes it hard to please their customers with excellent service. This will be reported to the BBB."
"Purchased a furniture order from Macys this company has to be a the company from hell, first it took them 5 delivery attempts to deliver my furniture, the first attempt they never called me to give me a 20 minute window as they are required to do, they call me and said they are there i said im only down the street picking my child from daycare since i didnt het a call that you were coming, they said ok we will wait 1o my minutes ,i was there with in 12 minutes only to see on my ring camera that again er 2 minutes they left,this happend agian this time amd this time when i got there they refused to deliver ,so i blocked the street for a good 45 minutes so they coudnt leave , still after a 45 minute blockade i gave in i removed my car to let them through since they were adamant they will not deliver my furniture , the 3 attempt they never showed up the fourth they made mistake and it was the wrong furniture, finally on the fifth they said they wont deliver whiile parked in front cause 2 steps had snow i took care of it nit took me mo more then 40 seconds, when they did deliver i made sure to ask them to either take their shoes off or wear something to cover their dirty shoes as required they don't like that and i said i will calle Macy's finally they did, anf finally after 4 attempts furniture was delivered , horrible company drivers non english speaking, rude , unprofessional with attitude, Macy's did the part they apologize on for occasions and on four different occasions they gave me on which I which I didn't which I didn't which I didn't want which I didn't want which I didn't want which I didn't want all I which I didn't want all I wanted which I didn't want all I wanted which I didn't want all I wanted was a which I didn't want all I wanted was a which I didn't want all I wanted was a which I didn't want all I wanted was a which I didn't want all I wanted was a different which I didn't want all I wanted was a different company to deliver my furniture I had it with them"
"They delivered a stove from BestBuy. They were within the time frame given and had it installed in like 5 minutes. Plus in the rain. I work in the delivery service and know how deliveries can be. Edvin and his crew did a great job. Thank you!"
"Best Buy used this company to deliver and install my Fridge. Milton is who was assigned and he was the absolute worst. The fridge was half installed and he said " I have to go to another Job" and left. Trash on the floor and my fridge half installed. The inside compartments were also damaged. I would never use this company again."
"Unreliable, irresponsible, unprofessional, untrustworthy. Did not provide tracking throughout the shipment process. Did not keep the appointment they scheduled with me. Shipment delays beyond reasonable time. Late delivery. Horrible experience!! Do not waste your time and money on this company. Terrible service."
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