Falcon Express

"The customer service representative I spoke to was amazingggg. He was so nice and helpful. My package was delivered before business hours and the delivery driver came back to deliver it again. I’m so appreciative of them going above and beyond to get me my birthday gift!"

"Absolutely horrible. I had to call them again and again just to locate my package. The operators are not at all helpful and very unprofessional. I made at least five calls each day and every time they just tell me they have trouble reaching the drivers and will give me a call back, and never call back. How hard is it to reach your own driver?! Update: Despite the clear instruction I left to JUST LEAVE THE PACKAGE OUTSIDE, their driver decided they couldn’t deliver the package and returned it to the sender. Genius."

"Very poor experience with this company. Their driver made a mistake with my address and failed to deliver my package. When they called to let me know my address was incorrect, I immediately called back and provided clear directions on where my condo was. They assured me the driver would either return later that day or the next day to deliver the package. The next day, when my package still did not arrive by 4 pm, I called again. The rep then reassured me that the package would be out that day and the driver could not give her an ETA. At 8 pm, when it was still not here, I called again. The rep told me the person I spoke to earlier that day didn't bother to read the ticket, that the driver did not have my package at all and they would deliver it tomorrow. There is no way to track your package online. Judging by the other reviews here from employees, this company sounds like a shitshow."

"Our company has been using them for our payroll deliveries since July and they have been nothing short of fantastic. The drivers are very polite and whenever I've had to call the dispatchers or customer service they've been professional, courteous and helpful. We plan to continue using them even once things return to normal!"

"They are completely unprofessional. We had a new door being delivered by them that we ordered through Home Depot. They called us a day or two before our original date to tell us the window time they would arrive and to expect a call 30 minutes before. We asked them to reschedule because the home builders wouldn't be able to hold it until they were ready. So they rescheduled it for by a week. That was fine. The day came for delivery and we called around 10:30am to get an update. They said they were having trouble locating the house. We gave them the cross street and they said we'd get a call 30 minutes before. The time came and went. We called and they said they had already delivered the door around 11:30! We asked why they had not called and they said this was a basic delivery that didn't involve calling beforehand. They started arguing with us trying to explain themselves. How can they just leave such an expensive item ($1700) without someone to accept it and inspect it to make sure there are no damages? The supervisor Gloria wanted to know who we spoke to that told us that. It just seems logical that you would call and have someone there to claim it. What if it was damaged? Who would Home Depot believe? That it was us or the courier? They are completely unprofessional and go against their own word. If you weren't going to call us to tell us of the delivery then why even call us in the first place? Just drop the item an run away!"