Saia LTL Freight 9007 Marshall Avenue, Laurel, MD 20707

"Have had multiple dealings with Saia over the years, Been really happy with overall service. They get the job done. Often the drivers will take an extra effort to push the skids into the loading area. Trey , a regional driver just left this morning , strong and sturdy helped with a fairly heaving and bulky load shown below. Thank you."

"We had a shipment for one of our customers recently, and SAIA picked up and delivered as promised. However, when we received our bill we received an upcharge of $532!!! It turns out one of the pallets was 25 lbs LESS than quoted and it changed the classification. This is all understandable, but the fee for a lighter load being $532 is absolutely insane. How am I supposed to go back and explain this to my customer? Your load was only 25 pounds less, but because of this error, you owe SAIA over $500... How can anyone operate business like this? I tried to reach out to customer service, but the only explanation was because of the class change. That's unacceptable and disappointing. We're a small business and we can't afford this.."

"UPDATED 7 June 2022. The one star is only because the package did eventually arrive. Every interaction I had with this company was frustrating and disappointing. I was initially given an invalid tracking number. When I called the vendor after 2 weeks I was informed the tracking number Saia'd initially issued was invalid and I was given a new tracking number that said my item had been picked up and was waiting for me to call to schedule a delivery for days. When I did call I was offered a delivery window of 11-3 the next day, Friday 3 June. It was last minute, but I wanted my package so I took off work last minute in order to be home to sign for the package. They never showed. I called at 6 pm to find out that my item had never made it on the truck that morning, and that because they were now closed for the weekend they'd have to have the terminal manager call me Monday the 6th to schedule a new delivery. Check the tracking number Monday to find I'd been issued a new delivery window for that very morning from 11-1, after I was already at work. NO ONE ever called to confirm that second delivery window, and taking off a second day was entirely impossible. I lost a day of work & wages because of this company's inability to follow through on the delivery window THEY provided, and then I was rescheduled without anyone confirming my availability. Awful experience."

"Worst experience ever! Zero commitment to end-customer. The company we bought an office desk from sourced its delivery through SAIA. SAIA picked the item up a week and ½ ago, and provided an estimated delivery time of June 11th. Consequently, we lined up a contractor to assemble the desk on June 12th. On the delivery day, June 11th, we got a call from the truck driver indicating that while a note on the order requested delivery with a “Pup truck”, they had loaded our desk on a much bigger commercial truck; and so the truck could not make it into our neighborhood. The driver advised that we contact customer service for rescheduling. We called customer service, telling them what we just heard from the driver, and explaining to them that we had to pay $150 up front for assembly on 6/12, which will now have to be rescheduled/cancelled w/o a refund. They put us in a jam – financially and physically because the desk was needed “yesterday” due to a physical disability. Jamie (who took the call) said she spoke to Kaitlyn who requested that desk be delivered first thing on 6/12 morning. To ensure that we receive the desk on 6.12, we called that morning to follow up: the first time, we were told they do see the note; that the appointment/delivery is scheduled between 9 and 5 pm, and that as of that moment, the desk has not been loaded yet. At 10:30 am, just 30 minute before the assembly contractor was scheduled to arrive, we called again and got the same answer. After hearing our additional complaints and dissatisfaction (they were to fix their mistake by putting our delivery first, now we have 9 to 5 window?!), we were told they’ll have the terminal manager (G. Carson) call us with more update as soon as possible. Well, after this conversation, we definitely had to cancel the assembly contractor. Now reaching the end of the day, we called SAIA again only to learn: “we’re sorry, we see this was supposed to be delivered to you today, but it seems the desk didn’t get loaded this morning. The drivers have been out all day and are set to return now for the day. At this point we have no delivery date for you. Since we cannot reach the terminal manager and since we’d already left a message for him this morning, maybe you could leave him a message too and you can schedule a new delivery day next week.” No one could tell us what happened, WHY the desk was not loaded, when it should have. On top of having to put up with daily physical pain and PT, now we have to put with more delay (= more pain) because no one cares to do their job properly anymore. SAIA and G. Carson messed up twice, strung us along all day, and betrayed our trust. We will share this bitter experience with friends and any business out there, including the company we order the desk from."

"I run a small business and Saia contacted me to become my preferred carrier. I gave them some time, and what they said I believed because they are an up and coming carrier trying to make a good name for themselves. The sales people told me to my face in my office that they were determined to have the best service at the best price in the business. Their prices are a little higher, but I would pay a little more for better service. To start off, The local driver is great, but most of them are. The company itself is completely disconnected and careless. I purchase glass that is marked in numerous areas with do not stack and fragile glass stickers. The first load I received, they had stacked something on top of it that broke the glass. I filed a claim, emailed the sales people. They paid the claim, and the sales people said it would never happen again. Next shipment, same thing, however now they are telling me that they do not want to pay the claim to replace my glass that they broke by stacking something on top of it even though I pay extra to have the shipment not stacked, have do not stack stickers all over it, and fragile glass stickers the size of your arm all over it. Now they tell me that I have to pay for insurance. Looking for another carrier if anyone is interested. I have 2 factories that need a better carrier."