Holiday Inn Philadelphia-Cherry Hill, an IHG Hotel

"MICE. Disgusting. I seen a mouse run across the room on my second night. They moved me to a new room and seen ANOTHER mouse in less than five minutes. Immediately packed my bags. And they offered me free breakfast for it… no thanks. Ew"

"The hotel room was dirty. I'm a platinum elite and they placed me in a room overlooking a patio that's lights were on all night and the curtains did not block light so room was lit up all night. Had breakfast vouchers but restaurant never opened in the morning. Would not recommend this hotel."

"I can’t speak enough of how great this stay was. The rooms are very very clean and updated. The location was perfect for me as I was visiting my mom in the hospital. The staff were welcoming, friendly, and super helpful. When I come to visit my mom again I will stay here for sure. Highly recommend."

"The hotel itself is very nice. It is clean, well-maintained, and we enjoyed our stay. The only issue was the reservation system. I had booked in June for a wedding in September, and I booked through the Holiday Inn/IHG website. When we arrived, they didn't have our reservation on file. I showed them the numerous confirmation emails we received, that all had the correct address, date, time, etc. They had to ignore the previous reservation and ring us up for a new room. We were lucky there was another room available, because if they were at capacity we would have had a serious issue. Everything else about our stay was very nice, and this may have just been an isolated incident. If I were to stay at a Holiday Inn in the future, I would probably call ahead to confirm they see my reservation."

"Review for Holiday Inn as an event venue Short version: Expect the staff to make a lot of mistakes and to get a lot of things wrong on the day of the activity. Communication is their weakest point and that translates to poor service. It is cheap, but that inexpensive quality comes at the cost of not getting what you wanted. In the end, I don’t think a good price is worth getting sub-par service. I am writing this review as the brother in law of a bride who had her reception at the Holiday Inn here. I originally wrote a 3 page review and pasted it here only to realize that Google doesn’t accept reviews that long. So I’ll be more brief: Pros: The rooms were nice looking and modern. The general hotel looked good. Cons: The original person we had to help organize was rude and insisted that we not contact her when she made mistakes in planning things. Once that original person was removed, the manager was more helpful but that still led to a lot of issues with communication: not being clear, being overly sympathetic to soothe us (good cop), etc. There were numerous mistakes during the actual event: timings were off, champagne was at first refused then delivered late, the signature drink which was agreed upon ahead of time was not prepared and they didn’t have the ingredients for it, the bartender was absent for a large portion of the night, flies got into the sweets in the room, the wrong meals were given to the guests, etc. Conclusion: Would I choose Holiday Inn for an event like this again? Maybe. Would it be this one? No. The communication issues and the execution was so fumbled that if I had not spent the entire night chasing after people correcting their errors, the event would have been horrible. That being said I can’t say that other Holiday Inns are as bad at this as they were, so I can’t give a generalized judgment like that. I can say this: the offers they are now giving in this Holiday Inn are considerably worse than the one I chose. With that new offer and the service they give, that would be a hard pass."