Sonesta ES Suites Parsippany Morris Plains
3 Gatehall Drive, Parsippany-Troy Hills, New Jersey, United States
About the Sonesta ES Suites Parsippany Morris Plains
Sonesta ES Suites Parsippany Morris Plains is a comfortable and convenient lodging option located at 3 Gatehall Drive in Parsippany-Troy Hills, New Jersey, United States. This institution offers spacious suites with modern amenities, perfect for both short and extended stays. Guests can enjoy complimentary breakfast, a fitness center, outdoor pool, and a welcoming atmosphere. Whether traveling for business or leisure, Sonesta ES Suites Parsippany Morris Plains provides a relaxing and enjoyable experience for all guests.
Photos of Sonesta ES Suites Parsippany Morris Plains
3 Gatehall Dr, Parsippany-Troy Hills, NJ 07054, United States
Reviews of Sonesta ES Suites Parsippany Morris Plains
"There is a $250 deposit which isn’t stated on the website. Receptionist was rude and there was so tissue in the room. There was also only one cloth when two guest were booked. There was also a shower cap left over the fire alarm when arrived."
"We recommend this location to everyone! Safe location, quality service, clean, all you can eat breakfast was very good (nice fresh fruit, homemade oatmeal, veggie omelet, tortillas, cereals, muffins, bagels, etc), & I don't know if all the rooms were big like ours but it was so very spacious! We were not disappointed with anything. We had everything we needed and were SATISFIED in every way. Next time we come back, we will stay here! Thank you Sonesta ES Suites!"
"I wish my rating for this Sonesta could have been better, however, my experience at this location was like nothing I have ever seen before. I booked a two bedroom suite and never passed the front desk. Please understand due to covid I haven't reserved any rooms in the pass few years so my understanding of hotel policies is rusty, although I have booked rooms with Sonesta and had no problems ever. Nevertheless, to my understanding the front desk attendant is there to assist. So, upon arrival I saw a sign which stated the deposit fee is $250, this confused me immediately since my reservation stated that hotel policy requires $100. When I asked the attendant about the difference, she rolled her eyes and said that's the policy and I can't do anything about it. I immediately can tell she was aggravated with my question. However I brushed it off, and just continued with check in. The attendant then continued to charge me the deposit. When I checked my account I saw that I was being charge twice. The charges were $250 deposit and an additional charge for $250 declined. My bank flagged the transaction, so I asked her why were there two charges and not one total charged. That must've pushed the wrong button because as soon as I asked, she went off, stating if you don't like it then she can cancel your room right now and I can leave. I stepped back and tried to diffuse the situation because I still don't have a room key and it was my daughter's birthday. I explained that it wasn't a problem, I just need to understand what was going on. She said well I'm just going to cancel your room because I shouldn't have to explain anything you should've read your reservation. Now normally, her short attitude would have took me over the edge, but its my daughter's birthday and I just want her to have a good time. I asked for a manager, but according to her, she was the only one there so I continued to attempt to diffuse the situation and I say to her, I am the guest and as the front desk attendant I am asking you to explain the hotel policies as my reservation is not the same as what is being charged. She said that's it you just won't have a room since you have a problem. I called my travel agent, since she is more knowledgable about the way hotel policies and she advised me to get in touch with the general manager or coorporate office. After circling the conversation with the attendant she refused to proceed. I couldn't believe it especially since I was already charged and she also refused to cancel my reservation so I can get a refund. This ordeal ended with me calling corporate and the local police to get a refund. To top it off corporate couldnt change my reservation to a different location so my daughter's birthday was in shambles. My experience with sonesta has never been like this and I advocate for all my friends to use the hotel since their suites and customer service are normally top notch. As a travel member Sonesta - Parsippany Troy Hills has really failed to meet the level of excellence that Sonesta thrives for and I will not be returning to this location ever."
"This is the second time stay in this location both times had some sort of problem. Not only they gave us the wrong room they are still charge us for the room even though we left a week ago and left the whole room spotless. I was always brought up to keep everything clean maid sure to keep all the towels in the bathroom in a nice pile and the sheet, washed all the dishes,wiped everything down, sweeped and made sure to take all the trash to the dumpster still they are charging . We will never stay her again. I have stayed in many places before but can officially say this is one of the worse."
"One of the best hotel experiences by far. Location quaint, rooms are great. Staff and management is on point. Very well ran. Very clean. He Tvs swivel. Also the shower felt clean"
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