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Express
11825 Fair Oaks Mall, Fairfax, Virginia 22033
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About the Express
Express is a trendy clothing store located at 11825 Fair Oaks Mall in Fairfax, Virginia. Offering a wide selection of stylish and modern apparel for men and women, Express is a go-to destination for fashion-forward individuals. From casual everyday wear to sophisticated work attire, Express has something for everyone. With a prime location in the bustling Fair Oaks Mall, this store is the perfect place to update your wardrobe with the latest trends. Whether you're looking for a new outfit for a night out or just want to refresh your closet, Express has you covered. Shop at Express and elevate your style today!
Photos of Express
11825 Fair Oaks Mall, Fairfax, VA 22033, United States
Opening hours of Express
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Express
"Smh. Drove over two hours here to pick something up only at this location, just to find they closed early. No notice at all. Trash."
"I was trying to return items. The system was down and the staff said they couldn’t process the return. I asked them if we could find some other way to help me. I was ok if they do it manually and credit my account later. I don’t have other time to come back. I asked for manager’s contact. They refused to give it to me. The person who helped me introduced herself as M. I doubt this is the name. But this is what I was told. Others were also rude. They were like what do you want? We can’t do nothing. No name tags. So I can’t tell the names. I hope some managers are checking this and probably find the way to help me with the return, for example sending me prepaid shipping label, so that I just dropped everything off at UPS."
"Today my husband and I were in the store shopping. We shop at express regularly and never had been treated so rudely. To the girl in the green dress I’m assuming the manager, you are extremely rude and arrogant, absolutely no customer service skills. Express please do better with your hiring process"
"If I could give a zero rating I would. Brittany, your title means nothing to anyone but yourself. You shouldn’t have the job you have with the attitude and disrespect you showed my family. I will save the details for your district manager and cooperate office you were so quick to give a shoutout with your smart mouth. Not only do I not have time for you, I think these reviews are self explanatory. You’re trash at your job and you need a refresher course on customer service. Express is a great company but you are destroying their image. Go work somewhere you can be happy if you don’t like your job. Before I typed this 1% of what I really wanted to say, I read another comment about your attitude. Express needs to address you accordingly. I don’t want this reviewer to respond to me saying “we will work on our blah blah blah” take it straight to corporate and add it to the list of her complaints. Terrible."
"I am a long-time Express customer, but the customer service at this store was horrible! The store closes at 8 pm. I arrived at the store at 7 pm (an hour before they closed). I found some clothes that I wanted to try on, but both fitting rooms were blocked off. I asked an associate and was told that they closed the fitting rooms over an hour ago. I said that was strange and was told that was their "policy." So I immediately left, even though I seriously had planned on purchasing the items."
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