Theory Clarksburg Outlet

22705 Clarksburg Road, Clarksburg, MD 20871

"The salespeople at this store are not at all helpful and are rude. Too bad they don't have better employees because the merchandise is nice."

"Bought a dress from here. After one wash following label instructions, the color of the dress started to fade away and all this water marks appeared. Took the dress back and was told that they don’t take anything without a tag or that has been washed back. The lady at the register, who was the store manager refused to even look at the dress, when I was trying to show her what happened. She took my information, but so far I have not been contacted and I am sure I will not be hearing back considering her attitude. This is no how I want to be treated as a customer, especially because the dress wasn’t cheap. I don’t recommend this place and I will not be back. Unacceptable."

"Visited the store on Friday evening, an hour before closing and was so happily surprised at how kind the two employees were. I wish I caught their names because they were so helpful, patient and amazing amazing customer service manners!!!! Will visit again for sure!"

"i will give negative Star if i can. Purchased 2 WHITNEY HOOP BAG from the store, would like to return them after a week. (never open and used, since find a much good deal from another place). i was told the merchandise are not returnable since it's a accessory and all accessory are final sale. There is no "final sale" sign on any where in the store and on the sales receipt. Sales people didn't say it's final sale when i checked out. Stay away from this store."

"This store continues to be one of my favorite in the area for work and casual-wear. The staff were very knowledgeable about their product line and cuts. While I would have preferred better fitting-room lighting for my own vanity, they assisted me in feeling comfortable in their mostly slim cut items. They do carry a few XXL pieces at this point (men's and women's) so I will be sure to come back and shop again without fear of not finding what I need!"