The Dog House of Delco

"We took our golden doodle puppy here to be groomed on October 25. We paid for a bath, trim, ear cleaning, and to have his nails trimmed. Before the appointment we let the groomer know that his fur has been shaved too short in the past and we were assured that he would be getting a “long cut”. When picking him up he was completely shaved, the groomer never called to let us know that she would be doing this. His nails were just as long as when we dropped him off and his ears were untouched. About an hour after we picked him up I called The Dog House of Delco and asked to speak to the groomer by name. Whoever answered the phone told me that the groomer was “probably off now” and hung up abruptly. For two weeks he has been constantly scratching and licking all over his body, we think it is because of whatever they used on his coat it had a very strong scent. Horrible service, went right behind our backs and gave our puppy a shaved, uneven cut despite saying they’d leave his hair long. Right the puppy’s name is Tico. Liz brought him in, but I am his owner."

"New customers, but we cannot say enough about Dog House of Delco! The communication has been so efficient, timely and friendly; we emailed with a list of questions prior to our first day dropping our little guy off, and everything was answered/nothing was brushed over, which made us feel confident about entrusting our pup to their care. But, more importantly, our little guy seems to LOVE it. We bring him for daycare once a week so he can have some fun and socialize while we are both at work, and will probably have the occasional week we bring him twice. He goes right back with the staff without hesitation, and after his first day, we had the most tired, content pup on our hands! He is only 7 months old so we cannot wait to see how this enriches his life for years to come. We wouldn't hesitate to recommend at least their daycare services to anyone who is in or around the Broomall, PA area!"

"Updated review: I appreciate that the owner, Shawn, called me in response to this review and apologized for this incident. He also refunded my dog's stay, which I didn't expect, but I do value a company who will acknowledge a mistake and rectify it. I'm disappointed that we didn't have a better experience here. The owner with whom I initially scheduled my dog's boarding stay was very friendly, helpful, and accommodating. He said we could do an early drop off at 8:00 a.m. on a Saturday as, he explained, someone will be there at that time even though they don't open until 9:00 a.m. I also called two days before the boarding date to confirm the 8:00 drop off and was told by another employee that this would be fine. However, when we arrived at 8 a.m. to drop off our dog, the door was locked and no one was there. We waited awhile, called repeatedly, left two messages, and received no response. We had planned our trip departure based on dropping the dog off at 8 a.m., so we were now an hour late and had to adjust our entire itinerary. At 9:00, an employee was there to check in my dog and he apologized, stating that he was not notified about the earlier drop off. As a new customer, I'm frustrated that despite leaving two messages asking for some clarification as to why this occurred, no one ever called me back or acknowledged this happened when I picked up my dog after her stay. I also received no feedback regarding my dog's first boarding experience there, so I had to assume that she was okay. I had hoped to use The Dog House of Delco for frequent boarding stays, but as a new customer, I'm disappointed that no efforts were made by the company to address this miscommunication and inconvenience."

"Our experience at The Dog House of Delco has been phenomenal. Even though we visit the business sporadically, many of the workers still remember the names of our dogs (two Yorkies) and welcome them when we enter. We have both used this business for short term (one day) and long term (a week or more), and our dogs were taken care of and returned to us happy and healthy each visit. The owner is personable and flexible, helping us one time with a last-minute booking, which he certainly didn’t have to do but found a way to make it happen. We have had a very positive experience overall, and the prices for services seem reasonable. You can always call in to check on your pets if you miss them like we do. When you enter, pay attention to the signs, as the way you are supposed to navigate the parking lot has changed over time."

"We primarily use The Dog House for grooming on our Golden Retriever and they do a really really great job! Previous groomers (even corporate level ones) we used were very inconsistent, my dog might get a good haircut but his next 3 would be terrible. Since switching to The Dog House we have never had a bad cut done. I could not recommend them more!"