Edible Arrangements

"I had to write a review because this was the first time I’ve had terrible customer service from an edible arrangement store. My mother placed an order for my birthday arrangement on Dec 1. I arrived at the store to pick up on Dec 19 (which is my bday) and the store was closed. No one informed me or my mom but yet they charged her for the order. When I called customer service all they could say to me was sorry and refunded my moms money however it takes 3-5 days for her to get money back."

"Jasmine provided AMAZING service for me today! I placed an order this morning to be delivered to my fiancée’s office and then called to ask it could be delivered during normal business hours, which for them is a little earlier than the ‘5 PM’ mentioned on Edible Arrangement’s website for businesses. I knew it couldn’t be guaranteed but asked for help anyway, and she said they could make it happen. Flash forward a couple hours and I find out that they are closing the office early due to it being a holiday weekend - so I called the store back in a bit of a panic to ask if there was anything they could do. Jasmine got in touch with the driver and then called me back immediately to say they could have it to him 30 minutes later! I was blown away by the service and accommodation provided, given that I’m the one who screwed up with a late order on the Friday of a long holiday weekend. THANK YOU so much to Jasmine and the entire team at the Springfield location for making this happen, I am beyond grateful to you for making this a special day for us. You’re the best! Highly, highly recommend this team and location for a beautiful fresh arrangement and outstanding customer service."

"I recently visited the Edible Arrangements store on Backlick Rd in Springfield, VA, and had a wonderful experience. Aisha, the kind lady at the front, went above and beyond to ensure I left with the perfect arrangement. She was incredibly sweet, rewrapping and adding fresh fruit to the ready-made arrangement I purchased. A big thank you to Aisha for her outstanding customer service! I'll definitely be returning to this location for my future edible arrangement needs."

"I received a delivery on Monday at around 3pm, today is Wednesday around 12noon and all the strawberries are rotten, honeydew & cantalope melon are all slimy. I called the store and was told that "the shelf life is typically about 2-3 days". No apology no nothing, what a very disappointing way to conduct business. Needless to say, I had to notify the sender of this experience"

"Great service! I recommend placing your order in advance. I ordered white chocolate covered strawberries for a friend, and she loved them! Although not a fan of white chocolate, the strawberries were beautiful, fresh, and tasty."