Giant Food Stores 1201 Knapp Road, North Wales, PA 19454

"This particular giant store delivers some of the worst customer service I have ever received in my life. On my many occasions I have felt like I’m bothering people that are there to do a their job at their selected place of employment. I had a $25 gift certificate from my job that I was unable to use to purchase my grocery items. I have used this type of certificate before at other giants without an issue. This giant always makes a big production about me using it. They behave as if the $25 is coming out of their pockets. The manager on duty, Clint was so non caring and inconsiderate when I attempted to explain how the certificate is used. With the price of groceries nowadays every little bit of help counts. I work for a large company that gives these certificates out. Many of my coworkers are able to use their certificates at this very location without a problem. I feel Clint being a manager should know how to properly speak to customers and how to resolve situations. Instead he is dismissive and rude."

"It pains me to give a negative review for a local store our family has appreciated for adecade+. Inventory control has been bad for a while, expired products ( weeks/ months past). On most trips, I now typically return several items to the shelf due to being past date (products in every isle). Items are removed from the shelves when customers specifically point them out to employees... Otherwise, the expired products stay on the shelves and get sold to unsuspecting buyers. This lack of inventory control is really disappointing especially with costs being so high . I would expect this from an off-chain discount grocery outlet, not a mainstream, reputable grocery chain. Check all your dates before you leave the store! I truly hope they can turn this around before consumer trust erodes but it seems to be a chronic issue. Otherwise, there are a lot of reasons why I would still like shopping at Giant"

"They discontinued the self scan guns and had only one register open. No phone scanning app either. Doing self check out is tedious. Is this store trying to drive away business?"

"Today I visited Giant in North Wales Pennsylvania with my brother. The store was very clean and had a large assortment of produce and flowers. The lunch meat and cheese was fresh cut and packaged according to type. I particularly liked the Herr's Potato Chip buy get one sale. When I come to Philly I always try to get some. Their the BEST. Blessings, John"

"Nice grocery store in North Wales with everything you need at reasonable prices. Friendly and helpful staff. Ample parking. Self check out option. Also has a robot Marty who helps and is a hit with kids. Has Citizens Bank inside as well."