Block Advisors,

12357 Dillingham Square, Woodbridge, VA 22192

"0 stars. This review is for the Dillingham Square location (12357 Dillingham Sq, Woodbridge, VA 22192). H&R Block was unable to complete my 2022 tax return due to a known software issue. I did not find out about this software issue until I was in the final review phase of my return process, and I was the one who caught the error on my return (not my tax advisor!!). In order to review my return, I had to pay the tax preparation fees ($550) first. Then I found out about the software issue. The team leader at the location (Michael Torres) escalated the software issue to corporate, and they said that the issue could not be resolved by the federal & state tax filing deadline, so my options were to file for an extension and wait on the software fix, or go somewhere else to file my taxes. On 4/5/23, Michael Torres recommended via text message that I file elsewhere (to hit the filing deadline) and said he started the process for a refund. As I sit here today on 5/10/23, I have not received the refund, the branch will not answer their phone at all times of day, Michael will not reply to texts or calls, and I have hit every dead end with the national call centers at H&R Block (after calling more than 5 times over the past 2 weeks). This has been an awful experience and I would not recommend utilizing H&R Block to any consumer. Horrible customer service and did not deliver the service that I paid for."

"I was very impressed with the knowledge and service I received from my tax advisor. She was able to complete my returns and file them in a short amount of time. It saved me the headache of trying to figure out everything myself. I will definitely return for next year's tax time."

"Joann Meade has prepared our tax returns for the past several years and she is the absolute best. Her knowledge, courtesy and professionalism are truly top level and I cannot think of a better person to work on our tax returns."

"Our tax consultant, Joann Meade, is very knowledgeable and always able to answer our many questions. She is patient and takes her time to explain everything, especially with future tax planning. The process is fairly easy on our part, which takes the burden off of us. We also like the peace of mind of knowing our taxes are being prepared accurately."

"I was going to give them a really good review but their communication with you is just not up to par, I realize we are dealing with a pandemic and things are different but when the office never answers and you call and email your tax advisor multiple times to no response its ridiculous, they wouldn't let me speak to a manager or the manager refused to speak to me regarding a payment issue on THEIR site and my tax advisor, although very sweet, towards the end of the process the lack of communication or knowledge about what was going on with my taxes was very frustrating. I paid them upwards of 5 to 6 hundred dollars to do 3 years worth of taxes so I just wish the service and communication was better. The shining light was their receptionist and/or office assistant Dale. she took my call and completed the process fluidly and politely, she was apologetic and patient and I am thankful to her for being able to finally get the job done. Overall a mixed experience, they really just need to work on better client communication, but the work was done...so in the end that's all that matters"