Kroh's Nursery

"On Mothers Day 2022 my husband surprised me with 2 Japanese Maple trees from KROHS nursery total amount we spent was around $850 … one tree survived and the other one did not. Several times I have reached out to Jeff Sachs to try and rectify this problem, send photos of the trees as requested. I would be happy with a replacement, credit or a refund this has fallen on deaf ears. Unfortunately KROHS customer service is very poor, communication is lacking. The only reason I left one star is so that I could give a review. Home Depot has a better warranty. Buyer beware!!!"

"Pretty disappointed with the service I received. I laid out a pretty detailed plan and didn't really get what I wanted. I paid for a "warranty" on plantings. They died. It was a struggle to get them replaced under this warranty, only to have the replacements die again. I paid a lot of money and feel like I could have done a better job at a fraction of the cost to just do it myself. Very poor communication and follow-up. I really wanted to like the service and product from a local business, but feel the need to warn others. I'm now stuck hiring another company to clean up the mess and try to kill weeds that I was promised wouldn't be a problem and to plant things that will actually grow in my yard. Things always happen, but when the service is poor to rectify them, that's a problem."

"This business is a true Harford County gem! Fantastic plant selection and excellent advice. Jeff Sachs and his staff provide awesome customer service. They helped me and my wife replace 4 trees that we had lost this spring and re-landscaped our entire front yard this fall. They did wonderful job and we love our yard again!"

"Kroh's is NOT a reputable nursery or landscaping business. I wouldn't purchase their products or services ever again. They don't have the experienced personnel to properly review and oversee what is being planted to the design specs. I've experienced having the wrong trees and shrubs planted, the design had shrubs that aren't conducive to the level of sunlight in the area, so shrubs and trees died and the landscaping wasn't even completed as designed. The trees were planted with the wire basket still around the bulb of the tree and they planted a 20 foot tree directly on top of my gas line. This obviously caused problems to the gas line and caused extensive repair costs. I was told by the owner of Kroh's, Jeff, they don't warrant workmanship. And, they only provide a limited warranty on the products (trees, shrubs, plants). I replaced many of my shrubs and 2 trees at my own expense. They may claim to be economical, but in the long run it isn't worth it when you're left to manage the replacement costs of the products and the cost of poor quality workmanship. My experience has been horrific, to say the least!! I'd never recommend Kroh's to anyone!"