H&R Block

"Working with Sharon Brown is the best experience. She made filling super easy and we felt informed the whole way through the process."

"My experience with HR Block was such a negative one. I originally called the Pentagon branch, mistakenly thinking it was Pentagon City area not in the Pentagon. That mistake is fully on me. But I wasn't advised this until many weeks after the 1st call. I called initially in mid-February and was working with someone who now appears to no longer work for this team. The reason I had decided to work with HR block was because this woman seemed kind and helpful. When I initially decided to move forward she told me to set up a myblock account and upload all my paper work and we'd talk through emails and the portal. I did that about and about 3 business days later heard nothing. Called the office and left two voice mail messages over a period of a few days. Eventually got a call back and they told me this original woman no longer works here and they'd hand me to someone else and then we made an appt for me to work with this new person. Then a few days later the new woman calls me and tells me she doesn't know how I got to this office since I don't work for the Pentagon and that she wants to transfer me to someone else. Okay I guess that's fine? And then she tells me she can see my online account but cant access any of the documents, it's all under the original staff person's name. So I called customer service, the main line, and after talking over a terrible connection to a very rude agent he tells me that the staff person needs to contact IT. There's nothing more I can do to get her access to my account. So I send her an email with screen shots proving my account is verified and exists with documents in it. It's about here that I decided to move forward with a different organization altogether. This has all been going on for just about a month. I emailed my contact and said no longer interested. I deleted my files from my account just in case which was for the best because I've had 3 or so follow up calls asking if someone has called to help me. Disorganized doesn't and slightly rude doesn't even begin to cover this headache of what should have been a basic transaction."

"Not worth it. Taxes are complicated. I pay their fee to navigate this with an expert. While they were able to file my taxes on my behalf, I have many questions planning taxes ahead and I don't receive clear answers. Their advisors work part-time and will respond when they are done with their day jobs. In some cases you need a faster response but you don't get it which results in delayed communication and meetings. This is not desirable. When the expert can't explain some tax issues clearly, I am left to my own devices and knowledge which renders H&R Block services pointless. Additionally, their virtual services during the pandemic was horrendous. They have their own virtual meeting service that is very basic instead of using a service similar to Zoom. Their app is intended to keep messages between the advisor and myself safe and secure but it is so bad that I had to contact my advisor via personal email. Based on this year's service, I am ending my business with H&R Block and will hire a professional CPA that can provide the service I want. Looks like they are less expensive."

"Sharon Brown was the best tax professional I have worked with in the last 10 years! She was extremely thorough, treated my tax situation as if it was her own, and made the process absolutely seamless!"

"I was pleased with H&R Block's assistance. I have always done my taxes on my own, but last year I had to pay a lot. I thought I would try a professional service this year to see if a professional could save me money. I have to pay a lot again this year, so its nice to know I didn't make a blunder last year. The question is now: is it worth $500 for me to pay H&R block to do what it takes me ~2-3 hours to do on my own?"