H&R Block 12054 North Shore Drive, Reston, VA 20190

"I filed my paperwork with this office specifically with Linda B and patiently waited weeks for a response / confirmation. As the tax filing deadline neared, I began emailing, messaging and calling. No response for weeks. I ended up having to visit the office to demand some answers and the front desk was not very welcoming despite all of my trouble and stress of no responses from Linda. How is it that a large company cannot handle the typical volume for on-time filers? It wasn’t until Richard B got involved when I got some answers and service - he was great. The office and digital experience, not so much."

"Our tax professional, Linda, was amazing. We have been using her for about 3 years now and we will continue to do!"

"I would have been better off filing my taxes by myself. Absolutely no response from Linda Botsford for almost 2 weeks after submitting my tax docs online, and now I have to file an extension. The amount of time I’ve wasted trying to get an update from ANYONE is ridiculous. You’d think they’d be prepared for tax season, but apparently it’s quite the opposite. I also have the easiest tax return, my ‘tax professional’ last year got everything filed and submitted after a quick phone call that was less than 5 minutes. So frustrated!!"

"I had a bad experience at this location in February/March 2023. I set up a drop-off time online and brought my documents in, filled out some papers, and sat down with the tax preparer for a few minutes. I was told my taxes should be ready early the following week for signature. I had one document requested that I provided and then could not get a hold of the tax preparer (by phone, leaving number for reception, stopping in store, messages through H&R Block portal) for two weeks. I finally called H&R Block customer service and went to location to pick up my documents. It took me a little over an hour to do the taxes myself online through another provider. No plans on returning to H&R Block in the future."

"This review is for Mike Estock, who was incredibly kind and helpful to us over the past weekend. We had a small emergency and this was the only office open on Saturday, and we really needed a few questions answered so that we wouldn’t be worrying over nothing all weekend. Mike went above and beyond to help us, squeezing us in even though he was booked all day and the only one in the office. We really can’t thank him enough for his help and professionalism."