H&R Block,

6478-B Dobbin Center Way Ste 7, Columbia, MD 21045, United States

"Terribly disappointing experience with Chantee, while she may be good in certain circumstances, her handling of my father’s taxes following his death was totally unacceptable. She did not communicate well and after a year of waiting for her to complete his taxes, we have finally moved on to another preparer. We followed all of her instructions and even provided her with POA permission to collect transcripts from the IRS on our behalf. Nothing progressed for over a year after we assigned her the permission to do so."

"Horrendous attitude and complete disrespect from Scott Gilmore. His tone and attitude were demeaning to the point I think he maybe a secret racist. I was extremely polite and courteous. He would get annoyed if I asked tax related questions and in the middle of it, he claimed that he has another client to assist when I had an appointment as well which should have been throughly served and addressed he claimed my appointment was only an hour, I wanted to leave but I wanted to get this done as I had made prior appointment.. The lady at the front desk named Angela Hawkins was extremely rude and unhelpful as well when I went there to file a complaint and she was defending this horrendous disrespectful and discriminatory conduct from this guy. Another lady stepped in to assist me, I reluctantly agreed to get help from her as I had other plans but made an prior appointment to get those resolved today. However, this individual who seemed nice was helping me, I asked if I can quickly come back and grab my charger from my car she said sure, upon my return, front desk rude lady claimed I had walked out and advised me she has taken another client. I said that is fine and but the way I was treated there was completely disrespectful and horrendous. They have no courtesy, politeness and they are doing an extreme disservice to the taxpayers.they lack manner and they do not know how to talk to clients. I would never do my business with H&R Block ever again I will follow up with a complaint to corporate and other entities as well."

"Completely dissatisfied with the “service” of this location. First, please note that advertised hours are not accurate. When our emails and phone calls asking about the status of our account went unanswered for over a month, we attempted to go to the office in person at 1:15pm on Saturday, July 23. While the office hours posted on the door say it should be open until 4pm, no one was there. At this point, the “professional” at this location has had access to all our sensitive personal information. Not only are we no closer to completing our taxes, but we have no way to contact the people supposedly overseeing our tax process."

"Do not go here. My husband and I completed out taxes in person with a "tax-pro". Our state taxes were not prepared correctly. We attempted to meet with this branch several times to correct the problem. They did not answer any phone calls or meet with us in person. We ended up having to go to another branch to correct our taxes. After a month and a half, someone finally reached out to us today. This was a terrible experience, and I would recommend going to any other branch."

"Everyone was very nice there and were speedy and professional. The only issue that I had is when I initially dropped off my paperwork and had an appointment they closed the office early and told me to call the Odenton office and make an appointment but when called I got no answer and I drove to the office and it was closed and then I called around and no one could tell me where my records were until I was told to call the Glen Burnie office and they informed me that the Columbia office was open again and made an appointment for me."