H&R Block

"The "professionals" of this branch are not real CPAs. I made the mistake of having them handle a complex return and was extremely disappointed. They use software to plug and chug the numbers from a simple W2, which ended up costing me over 100k in taxes. This was a life-changing amount of money, which completely blindsided me and set me back financially for years to come. Their compensation, with "peace of mind guarantee", is $6,000. This is the most help that you can hope for to cope with their mistakes. Nilima Shah and the one "CPA" that they have on staff is completely inept, you'll probably have better luck taking tax matters into your own hands or paying LESS than what they charge to a REAL CPA who KNOWS the tax code and doesn't rely on the software for all calculations and validations."

"Today was my first experience with H&R Block. Martha Latham worked with me. She was/is fabulous. I will return next year."

"Donna was great. She's extremely knowledgeable on all.tax matters and got my taxes done the same day I took them in. She is very pleasant and smart."

"Having had H&R Block prepare my taxes for many years, I have a high degree of confidence in this company. They make the process of filing my taxes easy. I ask to have the same tax preparer every year to do my taxes. She is great!"

"Last year pat did my taxes and I felt like she understood us and was extremely knowledgeable. She even helped us with the previous years questions. This year because of Covid I dropped them off for her to do but she didn't do them. The person this year called me 3times asking the same questions almost like she forgot our previous conversations. I went in to pick them up and the receptionists couldn't find a form I asked for. First she lied and said it had been filed, when I asked to see it she said oh it wasn't done but you don't need it. I said I do and I have it every year. I overheard her talking about me to another person at their desk. I don't appreciate being talked about so poorly in front of my face. I know I need the form and if I didn't inasked for it. I even wrote it boldly on the questioner. She said she would have it done. I left and came back the next day. I was told the form was there the whole time..hmmm.someone is lying or is not very good at looking for forms...either way it wasted a lot of my time since I'm not a quick 5min drive down the street/ I had to stop working to come grab the forms again. The kicker..this year it cost over 400 dollars to have them done Suprise not upfront at all. I was also told itemized wasn't a good idea this year. Guess what it is what they did because it actually did benefit us. That's OK but why tell me the opposite on the phone, when you said my taxes where done? What changed? Did they make a mistake and have to fix it?While we have 2 children it cost a lot less the last few years and those times we bought property, received a retirement cash out deaths in the family and other things. It was cheaper using an account where we use to live. Then you add the rest in its definitely not leaving me with a happy experience this year. If I'm paying that much I expect a little more then being talked about poorly and the person calling to remember our last conversation."