UPMC Children's Community Pediatrics - Natrona Heights

"This office is amazing! We have been going to this office since we moved here about 3 years ago. Every single staff member has been kind, informative, and helpful in every instance we have needed anything. Highly recommend."

"I've been with this office for decades. This was my family's pediatrician, and now it is my son's. It was an absolutely wonderful practice for all those years. Now? I don't know what's going on, but the pharmacy can call them multiple times over 4 hours for a prescription substitution, and the desk ignored their calls. You can call the nurses line and get the answering machine every time, and they're not going to call back. When I called the scheduling line out of desperation, the woman was snappy and rude and unsympathetic in every sense of the term. They sent out a message to the nurse practitioner, so I said "Okay, we'll wait on that then" and got background noise followed by the call ending abruptly. No confirmation of plan, no goodbye, no care for the health of a SEVEN YEAR OLD. Antibiotics. My son needs antibiotics. We were told very specifically that the pharmacy may be out of amoxicillin, so to call back if that is the case. That is what we did. This treatment was absolutely abhorrent. Update: My son's appointment was at 11:30. CCP called me back to say that they finally called in the prescription *literally 6 hours* after the appointment. I understand that a sinus infection might not be at the top of your priorities, but it's absolutely horrible to see your child cry because their cough is getting worse and regular OTC medicine isn't working. You're supposed to take the antibiotic twice a day, but CCP didn't care enough to ensure that my child even felt better by bedtime. Missed another day of school and felt better around 2 pm.....which tells me that if CCP did their job, he would have felt better upon waking up. CARE ABOUT YOUR PATIENTS. I grew up loving Doctor Zove.......My child can't even keep track of who the heck is seeing him at this office. Absolutely dreadful for a group of people that deals with children."

"So I called this place about setting up a well visit for my child and they told me that well visits are only scheduled out three months in advance… which I found strange. But then they proceeded to tell me a sick visit can be called in and you will be seen next day. So is the place a emergency room or dr office? It’s all about charging insurance company $$$$ if your child is sick you can take it to an urgent care also. But now she recommended I take my child to the urgent care for a well visit.. doesn’t make sense. This place isn’t about children it about the Money!!!!"

"This place is a joke all they care about is money they called cyf on me for my 2 year old not coming to an appt yet she was in the office with me when I take my 2 month old too his appts. All they care about is money, luckily my aunt is an attorney and that doctor is gonna wish he never did. The cyf lady came to my house and didn't understand why she was their in the first place. Caused unnecessary stress on me and my children and my family as me and my fiance both work over 40 hours a week and my child is well taken care of. Finding a new pediatrician ASAP."

"I love this office! Secretaries to nurses to doctors, they are nothing short of amazing! One of the best things is that there are sooooo many doctors that if you don't seem to connect with one, you have so many more options! Also, I always look for someone that I feel cares about my child and isn't treating us like a paycheck."